Cruise the way you like.
At UCruising Vacation is one of the largest cruise agencies in Canada. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique cruise or travel experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
How will you make an impact in this role?
You won’t just help our customers see the world, you’ll help them truly experience it
Our consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for UCruising Members.
They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs and “one stop shop” package – inspiring long-term relationships and loyalty along the way.
Delight customers with the unforgettable and unexpected! Anything can happen when people cruising. Here’s just some of what you could be doing each day in our branch:
- Delivering “U see the world” by providing innovative and extraordinary service
- Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs
- Creating unique travel experiences by expertly booking world-wide cruise, domestic and international flights, excursions.
- Use detailed knowledge of customers’ lifestyle preferences to offer relevant value-added opportunities
- Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
- Revealing a private world to customers that they never knew existed
- Knowing what your customers want before they do
- A good knowledge of travel and world geography, this could be due to a spell spent exploring the world, studying in the industry or through your recent history of selling domestic and international travel
- A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
- Resilience and composure to remain positive under pressure and in changing circumstances
- Strong time management and multi-tasking skills
- Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
- Computer skills are vital as you’ll be using several different travel tools, all day, every day. We’ll provide full training in all cruise line booking tool so you’ll be an expert in no time
- Ability to speak in English, Cantonese and Mandarin
Job Types: Full-time, Permanent
UCruising Vacation是加拿大最大的华人邮轮旅行社，是一个建立在超越自我，提供最佳客户体验，拥有最卓越工作伙伴的品牌。作为公司的前线代言人，你可以每天与我们的客户创造积极的互动--从策划独特的邮轮和旅游体验到帮助他们完善船上需求。而且，你可以通过行业领先的培训和持续的辅导来增长你的技能，同时学习不断设定世界级的、客户至上的服务标准的意义。 你将如何在这个职位上发挥影响？ 你不仅要帮助我们的客户看到世界，还要帮助他们真正体验世界。 我们的顾问利用他们对旅行和生活方式的热情，通过不断努力为UCruising会员创造难忘的旅行和体验来超越客户的期望。 他们是品牌大使，对自己有能力通过我们一流的服务、独家项目和 "一站式 "服务提供令人难忘的旅行和个性化的解决方案而感到自豪--在此过程中激发长期关系和忠诚度。 用令人难忘和出乎意料的方式取悦客户! 当人们在巡游时，任何事情都可能发生。以下是你每天在我们分公司可能做的一些事情。
1.通过提供创新和非凡的服务，实现 "U看世界"。
2.为客户提供咨询，从而为他们推荐完全适合他们需求的相关产品和服务
3.通过专业地预订世界范围内的邮轮、国内和国际航班、短途旅行，创造独特的旅行体验。
4.利用对客户生活方式偏好的详细了解，提供相关的增值机会 掌握行业趋势的脉搏，以便你能提供知识丰富的建议，自信地销售产品和服务
5.向客户揭示一个他们从不知道的邮轮世界
6.在客户之前就知道他们想要什么
你将在一个快节奏且年轻有活力的环境中工作。必须通过了解客户的需求来提供独特的解决方案，并轻松适应我们的技术，深入了解我们的流程和策略，并且具有同理心。我们正在寻找具有分析、记录和时间管理能力的人。你需要的是充分发挥你对邮轮和旅游的热情：
1.对旅游和世界地理有很好的了解，这可以是由于花时间探索世界，在行业内学习，或通过你最近的国内和国际旅游销售历史
2.有能力通过仔细聆听和强大的口语和书面沟通能力建立持久的客户关系。
3.在压力下和不断变化的环境中保持积极的应变能力和沉着的态度
4.强大的时间管理和多任务处理能力
5.具有销售经验和咨询技能，能够自信地推荐和交叉销售相关产品和服务
6.计算机技能是至关重要的一环，因为你每天都要使用几种不同的旅行工具。我们将提供所有邮轮公司预订工具的全面培训，所以你将很快成为专家。
7.能够熟练使用英语、粤语和普通话交谈
工作类型：全职
工作地点：密西沙加。安省
工作時間: 一周五天
工作待遇: 底薪加提成, 试用期过后享受公司其它福利和待遇.
Job Types: Permanent, Full-time
Pay: $40,000.00-$70,000.00 per year
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
