We have been independently owned and operated in Orleans for 10 years! We are currently looking for a full time staff member to join the team as we grow.
Assistant Manager – Anytime Fitness Orleans
Key Responsibilities:
Member Services & Onboarding
- Welcome and onboard new members with club tours, key setup, and introduction to services.
- Assist with membership sign-ups, renewals, and cancellations.
- Provide exceptional customer service and build strong member relationships.
Communication & Administration
- Respond to emails, phone calls, and in-person inquiries in a timely and professional manner.
- Contact and follow up with membership leads via phone, text, and email to convert interest into sign-ups.
- Handle administrative tasks such as data entry, member file management, and reporting.
- Process payments and maintain accurate financial records.
Club Maintenance
- Maintain cleanliness and organization of the facility, including workout areas, bathrooms, and office spaces.
- Ensure all equipment and amenities are clean, safe, and fully operational.
Social Media & Marketing
- Create, post, and manage engaging social media content aligned with the Anytime Fitness brand voice.
- Promote current club events, promotions, and success stories on platforms like Instagram and Facebook.
- Support local marketing efforts to drive awareness and increase traffic.
Staff Supervision & Support
- Assist the Club Manager in supervising team members to ensure tasks and responsibilities are met.
- Provide coaching and feedback to maintain high performance and morale.
- Help manage staff scheduling and shift coverage when needed.
Lead Management & Sales Support
- Actively reach out to prospective members from lead lists and inquiries.
- Track lead follow-ups and document communication outcomes.
- Support in executing sales strategies to meet membership goals.
- Community reach out to neighbouring businesses and areas.
Customer Experience & Retention
- Be a friendly, professional presence in the club for member questions, feedback, and concerns.
- Foster a positive club atmosphere that encourages member engagement and retention.
- Assist with planning and executing in-club events, member challenges, and community initiatives.
Job Type: Full-time
Pay: $21.00-$23.00 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Experience:
- Supervising: 1 year (required)
Language:
Work Location: In person
