Job Summary
Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service to customers by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner.
Key Duties/ Responsibilities:
- Perform field service repairs
- Install and setup equipment as required
- Provide end user training as required
- Perform planned maintenance on warranty and contract equipment as required
- Provide feedback of possible sales opportunities
- Ensure inventory is accurate and kept up to date
- Attend training as required
- Represent the company in a positive manner
- Support and assist other technicians as needed
- Be available for after hours on call service when needed
- Provide end user telephone support
- Provide timely and accurate paperwork of jobs done to the accounting department
- Maintain a service vehicle. Monitor the service forum and be an active participant on it
- Keep current on technical service news bulletins and on new products
- Able to work in shifts
Required Skills:
- Excellent communication skills
- Must have valid drivers license with a clean driving record
- Must enjoy travelling and working out in the field
- Must be able to work effectively with minimal supervision
- Knowledge of customer service principles
- Proven record in customer services skills
- Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
- Experience in a technical role with a high level of customer interaction is preferred
- Minimum 2-years experience in a similar role
- Apply technical skills in an effective manner
- Competent in Excel, Access, and Word programs
- Advanced network computer skills
- Hands-on experience in software, hardware, and peripheral devices
- Working knowledge of Multimedia systems, LAN and Wireless networks
- Read schematics and technical manuals
- Exposure to general networking protocols, specifically TCP/IP
- Working knowledge of Point of Sale systems is preferable
Key Competencies:
- Must be confident
- Excellent troubleshooting capabilities
- Excellent mechanical and electrical capabilities
- Organized and analytical
- Good attention to detail
- Good business ethics
- Excellent written and verbal communication skills
- Excellent time management capabilities
Benefits:
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
Job Types: Full-time, Permanent
Benefits:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
Work Location: On the road
