Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
About the Hotel
The Westin Toronto Airport is located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.
Benefits
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Health, Vision, and Dental Coverage
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Employee Social Events
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On-Site Parking
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Deferred Profit-Sharing Plan
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RRSP
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Onsite Westin WORKOUT®
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Career Development
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Discounted Associate Meals
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Hotel Discounts at Marriott Properties worldwide
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Education Reimbursement
Job Overview
Performs general clerical and administrative duties to fulfill the needs of the Sales & Catering Department.
Duties and Responsibilities
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Handle all administrative functions of the Hotel sales and catering office. (i.e., contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, completing departmental monthly reports V.I.P. form preparation, showroom coordination, distribution of agreements, managing office supplies, introduction, and regret letter preparation, etc.)
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Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow up with clients and maintain accurate and updated information.
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Resolve requests and/or complaints to the satisfaction of the guest; inform the supervisor of major problems, complaints, disturbances, or dissatisfied clients. Investigate and respond to crew issues daily.
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CI reporting for Events Team.
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Prepare site - information sheet for showrooms, and signs.
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Prepare sales kits and maintain collateral supplies.
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Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
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Handle walk-in inquiries, Direct sales inquiries to the appropriate sales manager.
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Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
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Assist Sales managers in organizing FAMs and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs.
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Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)
QUALIFICATIONS AND REQUIREMENTS
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High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
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Strong oral and written communication skills
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Friendly and hospitality-focused
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Attention to detail.
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Planning and organizational abilities
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Computer Skills
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Ability to work under pressure in a fast-paced, stressful environment.
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This job requires the ability to perform the following:
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Frequently standing up and moving about the facility
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Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.
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Communicating with customers, employees, and third parties
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Use a keyboard to generate correspondence, reports, etc.
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Handling objects, products, and computer equipment
Other:
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Communication skills are utilized a significant amount of time when interacting with clients and guests.
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Planning and organizational skills.
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Reading and writing abilities are utilized often.
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Basic math skills are used frequently.
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May be required to work nights, weekends, and/or holidays.
Health and Safety
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Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
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Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
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Report all injuries or illnesses to a supervisor or manager immediately.
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Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
ACCESSIBILITY & ACCOMODATION
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The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
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Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
