NOW HIRING
LUMBER AND BUILDING MATERIALS COUNTER SALESPERSON
The superstar we are looking for is someone willing to learn all the ins and outs of the lumber and construction world. This person is outgoing, and a customer service rockstar! Has the ability to problem solve, to ask questions, and ensure all customers receive the best service!
JOB DESCRIPTION:
The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items. His or her duties include being familiar with pricing, local building codes, types of building permits issued, preparing quotations, as well as a variety of other related duties. The LBM Counter Salesperson must perform all assigned tasks with sufficient speed and accuracy to avoid adverse impact on the level of service to customers and to achieve sales profitability.
This person must be a self starter, a passion for continuous learning and exceptional customer service skills.
DUTIES/ RESPONSIBILITIES:
- Ensure customers are greeted within 30 seconds of their arrival at the LBM counter.
- Determine customer’s needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Process special orders for non-stock or out of stock items.
- Be familiar with and maintain up-to-date information on pricing.
- Know prices, practices, and policies of the company’s competitors.
- Help customers solve building problems.
- Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Be familiar with current yard inventory and surplus items.
- Maintain professional confidentiality of all store and customer records.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.
QUALIFICATIONS:
- Ability to work a flexible schedule including weekends, evenings and holidays.
- Friendly and helpful attitude toward customers.
- Good mathematical skills.
- Prior retail experience beneficial.
-Willingness to continually develop professional skills and knowledge base.
- High School graduate or equivalent.
- Ability to work co-operatively in a team atmosphere.
WORKING RELATIONSHIPS:
- Reports directly to the Sales Manager and Store Manager
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Vision care
Experience:
- Customer service: 5 years (required)
- DIY/construction: 2 years (required)
Licence/Certification:
- Class 5 Licence (preferred)
Work Location: In person
