Located by in the beautiful BC, Cowichan Valley, Duncan, the Super 8 hotel by Wyndham Hotels and Resorts is a fantastic opportunity for you to join us in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction.
Our passionate, and growing team are looking for energetic, enthusiastic professionals with interests in hospitality to join our Hotel, as the Manager for the team! This hotel is under new management.
As the Assistant Manager, you understand the importance the leadership and strategic planning to our team, to grow our service culture, to maximized operations, and to improve guest satisfaction.
With your leadership, you will be empowered to deliver on our mission of "Creating a memorable experience for our guests".
This position offers an excellent opportunity to work with a friendly team at a hotel undergoing an exciting brand transformation, with a strong focus on exceptional guest service and a positive workplace culture.
Duties & Responsibilities:
- Must be able to work closely with the General Manager
- Supervising all colleagues under your direction, including Housekeeping and Front Desk departments
- Performing audit functions, to ensure the balance and control of the hotel's revenue
- Ensuring company policies and operation standards of the hotel are maintained at all times
- Assist with rooms revenue growth, such as average rates and occupancy
- Assist with sales management, including rooms and inventory management
- Providing excellent guest service, and maintaining professional employee relations
- Actively seeking feedback, and following up on guest comments
- Monitoring all areas of hotel operation, and following up the deficiencies with the related department heads accordingly
- Other duties as assigned
Qualifications:
- Previous Hotel Supervisor experience in a lead or supervisory role, including a strong working knowledge of hotel operating systems
- Strong personal initiative with a desire to achieve results above expectations
- Good knowledge in revenue management
- Strong guest service orientation with excellent interpersonal skills
- Highly organized with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Strong leadership and team player skills and training skills
- Post-secondary education in Hotel Management is an asset
- Basic accounting experience is an asset
Pay and Benefits:
- The starting pay rate for the position is $24 - $27 per hour, and is dependent on experience and performance.
- Job stability and growth
- Employee discount rates at the property and Franchise
- Bonus pay, depending on performance
- Benefits program after probation, including health care, paid vacation, and etc
Job Types: Permanent, Full-time, Fixed term contract
Pay: $24.00-$27.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
- Relocation assistance
Work Location: In person
