At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.
At the heart of everything we do are our Core Values: Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment, and Innovation. These values aren’t just words to us — they guide how we work, how we treat each other, how we treat our guests, and how we grow together. If these values resonate with you and reflect who you are, we’d be thrilled to have you apply and join our team!
We are excited to be recruiting for a Part Time Spa Receptionist for our beautiful location, Riverstone Spa.
This position requires flexible availability, and candidates must be available to work evenings, and weekends as needed.
Nestled where two mighty rivers meet, Riverstone Spa offers a contemporary luxury wellness experience designed to restore balance and inspire relaxation. Every treatment is thoughtfully curated to harmonize the mind, body, and spirit, creating a tranquil escape rooted in the natural beauty of the prairies. Complementing our exceptional spa services is a carefully curated selection of premium retail products, allowing guests to continue their wellness journey beyond their visit.
Position Summary:
As a Spa Receptionist, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. In this role, you will greet and assist guests, manage incoming phone calls, and provide detailed information about our spa services, treatments, and products. Most importantly, you will create a positive and memorable client experience by delivering exceptional service and maintaining a professional, friendly, and organized front desk environment.
Duties:
· Accurately schedule, modify, and cancel spa appointments while maintaining the appointment system.
· Warmly greet and acknowledge all guests upon arrival, ensuring a welcoming first impression.
· Provide guests and callers with clear, detailed information about spa treatments, packages, and services.
· Confidently and efficiently operate spa computer systems and software.
· Build and maintain professional, positive relationships with guests to enhance their overall experience.
· Maintain strict confidentiality regarding all guest information and matters.
· Support the spa team by assisting in various areas of spa operations as needed.
What You Bring to the Table:
- At least 1-2 years of direct reception experience, in a fast-paced setting
- Strong attention to detail with the ability to multitask effectively.
- Ability to work efficiently in a fast-paced, luxury environment.
- Enthusiasm and a passion for providing exceptional customer service.
- Basic math skills for handling transactions and scheduling.
- Friendly, approachable personality with a genuine enjoyment of working with people.
- Excellent communication, active listening, and computer skills.
- Collaborative mindset and ability to work well as part of a team.
If you enjoy creating a warm, welcoming atmosphere and delivering outstanding customer service, we’d love to meet you!
Pay: $16.00-$16.50 per hour
Benefits:
- Company events
- Flexible schedule
Experience:
- Receptionist: 1 year (required)
Work Location: In person
