PSW Program Scheduler
Temporary Full-Time – 6-Months
Join Us in Supporting People, Strengthening Community
At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.
Why Join CCD?
At CCD we offer purposeful work, as every role contributes to supporting people and strengthening communities in a supportive environment where compassion drives everything we do.
Reporting to the Manager, Client Contact Centre, the PSW Program Scheduler supports the day-to-day provision of services; vacations, gaps, additional hours of service and sick calls; coordinates the provision of In-Home Support and participates as an effective member of the Community Care team.
Responsibilities include but not limited to:
- Coordinates schedules for clients and staff;
- Schedules PSW staff – including mastering of schedules in accordance with the Employment Standards Act;
- Communicates new assignments and/or schedule changes to Personal Support Worker staff and clients;
- Identifies and addresses scheduling issues (i.e. call ins, no shows etc.);
- Provides support and assistance with problem solving to team members;
- Documents and reports as required to Manager and/or Care Coordinator;
- Enters all scheduling data into computer system in a timely manner and ensuring that data is accurate and complete;
- Provides scheduling back-up support to after-hours staff as needed;
- Provides support to staff and clients as needed;
- Maintains confidentiality of client, personnel and agency operations.
Qualifications required:
- Post-Secondary Diploma in Office Administration or Medical Administration, or a combination of education and experience
- Two (2) years’ of experience in scheduling staff
- One (1) year of experience in office administration
- One (1) year of experience utilizing computer applications such as Microsoft Office Suite and Customer Relationship Management (CRM) software
- Strong customer service skills
- Strong interpersonal, communication and organizational skills
- Good working knowledge of the principles of community support services
- Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
- Clear Police Check completed within the past 6 months
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
Compensation: Hourly base rate of $22.00; with an additional 5% in lieu of benefits, and 6% vacation pay
Work Location: Pickering, ON
*Subject to change, CCD staff may be required to work anywhere throughout the Durham Region
Hours of Work: 8:00am – 4:00pm, Monday to Friday
*Subject to change
Vacancy Status: This posting is for an existing vacancy
Please apply in writing referencing posting #2026-36 outlining qualifications and experience by 4:00pm on
Thursday July 9th, 2026, to
Human Capital, Community Care Durham email: [email protected]
Pay: $22.00 per hour
Benefits:
- Casual dress
- Company events
- Employee assistance program
- On-site parking
Work Location: In person
