Oakridge Ford is seeking individuals interested in the role of Service Advisor. The Service Advisor, under the direction of the Service Manager, will primarily be responsible for initiating services and repairs by understanding performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining excellent customer service. Experience in the above would be an asset, however training would be provided as we would love to invest in the right candidate.
Oakridge Ford is a premier, long-standing pillar of the London automotive market, recognized for its operational scale and comprehensive automotive solutions. Housing a massive inventory of new and pre-owned cars, trucks, SUVs, and minivans, the dealership runs a high-volume, structured operation built on professional excellence. Notably, Oakridge Ford boasts one of Ontario's top Parts and Service Centers, making it a major hub for technical expertise and a powerhouse for steady, reliable workflow.
For an applicant, Oakridge Ford provides an incredibly stable and lucrative career home. The sheer size of the dealership's vehicle selection and its robust, in-house financing and leasing departments ensure a constant stream of traffic for the sales floor and a packed board for the service bays. The facility is run by an experienced, highly professional team that values industry expertise and structured growth. Joining Oakridge Ford means stepping into a leading-edge environment that offers top-tier manufacturer training, exceptional earning potential, and the security of working with one of the most established automotive operations in the province.
Job Qualifications:
- Experience in Service Advisor role would be an asset
- Excellent communication and interpersonal skills
- Valid driver's license with a clean driving record
- Proficiency in Microsoft Office/Excel and computer applications
Job Requirements:
- Obtains customer and vehicle data prior to arrival when possible
- Greets customers in a timely, friendly manner and obtains vehicle information
- Conduct thorough walk around of guest vehicle, take pictures and videos
- Test drives the vehicle with customer as needed to confirm the problem or refer to technician if tech not available
- Conduct thorough maintenance menu presentation
- Ensure you are achieving your Xtime KPI’s and budget targets
- Maintaining a Customer Service Index (CSI) above national and regional average
- Provides a complete and accurate estimate for labor and parts. Quotes are to be presented to clients via preferred method of contact through online quoting tool.
Additional Responsibilities:
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate
- Other tasks as assigned
Why choose Rafih?
- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events
For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.
At Rafih Auto Group, we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.
Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.
We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.
Job Types: Full-time, Permanent
Pay: $40,000.00-$85,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Ability to commute/relocate:
- London, ON N6H 1T8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
- Sales: 1 year (preferred)
- Automotive: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
