About the role
Every family who walks through our doors is trusting us with something important - their child's confidence and future. We're looking for a warm, dependable Family Success Coordinator to be the first real connection families have with our centre, and often the reason they take that first step toward getting their child help.
This is more than a front-desk position. You'll guide families through assessments, help them understand their options, and keep our centre running smoothly day to day.
Responsibilities
- Respond to parent inquiries promptly and professionally
- Guide prospective families through assessments and enrolment
- Coordinate student and tutor scheduling
- Support parent communication on attendance, scheduling, and general updates
- Help maintain a clean, organized, welcoming centre
- Prepare student materials for daily sessions
- Build genuine relationships with local families
- Occasionally travel to our Cole Harbour location as needed
Qualifications
- Strong communication and interpersonal skills
- Comfortable speaking with parents and guiding conversations confidently
- Highly organised with good follow-through
- Reliable transportation and willingness to travel between centres occasionally
- Customer service, sales, education, or admissions experience is an asset
- A genuine interest in helping children and families
Why join us
- Meaningful, community-focused part-time work
- Performance bonus opportunity
- Supportive team environment
- Be part of helping local children build confidence and succeed
Pay: $19.00-$28.00 per hour
Benefits:
Application question(s):
- Do you have reliable transportation and are you willing to occasionally travel to our Bedford location? (Yes/No)
- Are you available to work weekday afternoons/evenings and Saturday mornings? (Yes/No)
- Do you have experience in customer service, sales, or a family/parent-facing role? (Yes/No - please describe)
Work Location: In person
