Position Summary The Lodge Duty Manager is fully responsible for Front Office operations and providing a strong leadership presence for the entire lodge during peak evening and weekend shifts. This role requires a professional who can manage the fine details of a check-in queue while simultaneously keeping a strategic eye on resort-wide safety, cleanliness, and inter-departmental flow.
Salary for this position is $64000.00 per annum.
Major Duties and Responsibilities:
Front Office & Peak-Time Leadership
- Working Leadership: Actively work the Front Desk during peak arrival and departure times (evenings and weekends), setting the standard for service excellence and pace.
- Personnel Management: Oversee the supervision, training, and performance management of all Front Desk staff, including the overnight team.
- Operational Command: Act as the primary decision-maker on-shift, resolving complex guest concerns and managing high-occupancy "sold out" nights with composure.
Lodge Operations & Stewardship
- Common Area Oversight: Maintain a "big picture" view of the resort by conducting regular inspections of the lobby, lounges, and public guest spaces to ensure they meet our premium standards for decor and cleanliness.
- Housekeeping Synergy: Maintain constant communication with the Housekeeping department to coordinate room readiness, prioritize VIP arrivals, and manage public area maintenance.
- Inter-Departmental Coordination: Act as the central hub between Lodging, F&B, Spa, and Athletics to ensure seamless execution of guest packages and resort activities.
Administrative & Strategic Management
- Health & Safety Committee Chair: Lead the resort’s Health and Safety Committee, ensuring full compliance with WorkSafeBC and fostering a proactive safety culture across all departments.
- Revenue & Budgeting: Assist the Revenue Manager with inventory control and ADR maximization; prepare annual departmental operating budgets and business plans.
- Systems Super User: Master and maintain the property management systems (Maestro, HotSOS, Alluvi, Miwa), ensuring staff are trained on the latest protocols and upselling techniques.
- Compliance & Logistics: Oversee departmental payroll, invoice coding, and the implementation of standard operating procedures (SOPs).
Minimum Qualifications and Skills:
- Experience: Minimum of 2 years in a Supervisory role or as a Team Lead within a hotel/resort environment.
- Leadership Style: A "working manager" mentality—you enjoy being behind the desk and in the lobby, not just in an office.
- Communication: Superior verbal and written skills with the ability to lead "huddles" and high-level strategy meetings.
- Problem Solving: Proven ability to handle high-pressure situations and resolve guest or team challenges professionally.
- Flexibility: Must be available to work evenings, weekends, and holidays to provide leadership during peak resort activity.
