The Department of Workforce and Advanced Learning is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.
The purpose of this position is to provide guidance and information to French-speaking clients to access French-language services across government, while also liaising with the Acadian and Francophone community to promote and enhance the availability of information on available French Language services. The role reports to the Acadian and Francophone Affairs Secretariat (AFAS) and relevant government institutions on identified gaps and barriers in French-language programming and services. This role will also collaborate with AFAS and relevant government institutions to enhance French-language service streams to improve the client experience. In addition, the position provides senior level bilingual administrative assistance to the Director, the Translation Services Supervisor and staff of the AFAS and administers the budget of the division. The location for this position will be split between Charlottetown and Wellington.
Duties will include but are not limited to:
- Communicates with French-speaking Islanders in person, by email, and by phone ensuring timely responses to inquiries;
- Maintains an expert level of knowledge of French Language Services available across government;
- Refers clients to the appropriate team, division, department or agency prioritizing designated bilingual staff where possible;
- Provides regular reports to the AFAS Director and policy staff regarding general trends and issues relating to French-speaking Islanders, gaps and barriers in services, recommendations on solutions for addressing gaps and barriers within existing services, and recommendations for the addition of bilingual components to unilingual services;
- Provide monthly statistical reporting on the number and types of inquiries/requests received;
- Analyze inquiry data to identify emerging trends and systemic service gaps;
- Provide input into policy and program development to strengthen bilingual service delivery;
- Liaise with other provincial government offices, including Minister’s and Deputy Minister’s offices;
- Organize meetings (in-person, teleconference and videoconference) and facility preparation including time, date and participant notification, audio/visual equipment, catering, agenda and other supporting documents;
- Ensure that Division’s records and files are maintained as per applicable statute, recorded information management policy, and project management best practices;
- Ensure that invoices are properly coded and authorized for payment by the proper signing authority;
- Lead, create, and/or participate in presentations to community groups and organizations on the availability of French language services. This activity involves travel across the province;
- Liaise and build relationships with government institutions to obtain information on availability of French Language Services and communicates the information to clients.
Minimum Qualifications:
- Must have a university degree in a related field of study;
- Demonstrated equivalencies will be considered;
- Considerable experience in working collaboratively with community partners and other government organizations;
- Experience presenting information;
- Demonstrated ability to meet workload demands;
- Experience providing professional customer service;
- Experience managing difficult client interactions;
- Demonstrated problem-solving skills;
- This is a bilingual position. Advanced oral proficiency in English and French is required;
- Excellent written skills in English and French are required;
- Extensive knowledge of PEI’s Acadian and Francophone community;
- Excellent interpersonal skills, organizational skills, dependability, and reliability;
- Effective skills in managing the client expectations and using professional judgment;
- Effective computer and/or software skills (e.g. Office 365);
- A good previous work and attendance record and acceptable criminal records check;
- A good previous work and attendance record.
Other Qualifications:
- A valid PEI driver’s license;
- Access to a reliable vehicle;
- Knowledge of the French Language Services Act (FLSA) and its regulations;
- Knowledge of government departments, programs, and services;
- Experience in general office administration and clerical duties.
This competition may be used to fill future job vacancies.
Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383. IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE. Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.
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