Administrative Assistant
Position Overview
We are seeking a professional, organized, and customer-focused Administrative Assistant to work alongside our Office Manager. This role is primarily focused on outbound client communication, appointment coordination, and maintaining a positive customer experience from first contact to project completion.
The ideal candidate is confident on the phone, highly organized, detail-oriented, and able to represent the company professionally in all client interactions.
Key Responsibilities
- Conduct outbound calls to clients regarding follow-ups, confirmations, and service updates
- Assist the Office Manager with daily administrative operations
- Respond to client inquiries via phone and email in a professional and timely manner
- Maintain accurate customer records and notes within company systems
- Follow up with leads, existing clients, and past customers
- Help resolve customer concerns and escalate issues when necessary
- Support internal communication between office staff and field technicians
- Assist with data entry, and general office organization
- Ensure all client interactions reflect a high standard of professionalism and customer care
- Answering inbound calls, completing out bound calls
- Quoting residential and Commercial jobs
Pay: $17.60-$23.00 per hour
Work Location: Hybrid remote in Metcalfe, ON
