Job Description:
SmartPrint uses state of the art remote monitoring tools, systems and an advanced services/technical team to provide clients with industry leading uptime for their clients print environments.
Responsibilities:
- Communicate with computer users experiencing problems
- Consult documents to implement solutions
- Determine and document problems experienced
- Emulate or reproduce technical problems encountered
- Maintain a problem and solutions log
- Provide advice and training to users
- Troubleshoot print drivers
- Support Digital Sending functions on MFP devices
Education:
- Associate’s Degree, computer science or related field
- College courses in computer programming or related field completed
- Qualifications:
- Multi-tasking capabilities
- Experience with Print and Multi-Function devices
- MCSE Certification
- Experience troubleshooting Windows, Macintosh, or Unix environments
- Experience working in a customer service environment
- Very strong interpersonal and communications skills
Skills:
- Ability to meet deadlines
- Creative thinker
- Excellent communication skills
- Excellent computer skills
- Great attention to detail
- Great problem solver
- Solves problems effectively
- Works well in a team
- Works well independently
Additional Information:
Type: Full Time
Experience: Mid-Senior level
Functions: Information Technology and Services
Industries: Information Technology and Services
Compensation: Full-Time Hours
Benefits
In return for your contributions, we offer an environment that supports and recognizes your professional
growth. In addition, we provide competitive compensation, including group benefits.
