Job Title: Front of House (FOH) Cashier
Report to: FOH Supervisor
Job Purpose or Summary Statement
The FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders.
Responsibilities
- Greets every customer entering the premise with a warm smile and in a hospitable manner
- Maintains strong knowledge of the restaurant’s menu including in house promotions
- Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling
- Repeats customer orders for accuracy before entering them into the POS
- Processes payments at the POS and handles all transactions in accordance with company policies and procedures
- Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again
- Answers incoming phone calls to process take-out orders or answer customer inquiries
- Maintains a clean and organized restaurant-front
- Busses and cleans tables in between customers to ensure a clean and sanitary dining environment
- Performs other additional duties as assigned
Skills
Education
- High school diploma or equivalent
Skills
- Attention to detail: to ensure orders and transactions are processed accurately
- Communication and interpersonal skills: to effectively communicate with restaurant employees, management, and customers
- Computer proficiency: to operate the POS
- Conflict-resolution and problem-solving skills: to address any concerns raised by customers and resolve conflicts as they arise
- Customer service skills: use a positive attitude to assist and service customers
- Time management and organizational skills: to self-direct performance and fulfill assigned duties
- Team player: to create a seamless workflow especially during peak hours
- Ability to work in a fast-paced environment and multitask
- Strong command of English, both verbal and written
Experience
- Prior experience as a cashier and server an asset
Working Conditions
- Rotating shifts scheduled around and during the restaurant’s hours of operation including evenings, weekends, and statutory holidays
- Fast-paced environment during peak hours
Efforts
Physical Efforts
- Must be able to stand, move, and reach for extended periods of time
Mental Efforts
- Accuracy while taking orders and processing transactions at the POS
- Handling customer complaints and ensuring their satisfaction
