Service Advisor – Genesis West Edmonton
Join Edmonton's Premier Luxury Automotive Team
Genesis West Edmonton is looking for a passionate, guest-focused Service Advisor to join our growing team. If you're driven to deliver exceptional guest experiences, thrive in a fast-paced environment, and want to represent one of the world's fastest-growing luxury automotive brands, we'd love to hear from you.
About the Role
As a Service Advisor, you'll be the primary point of contact for our guests throughout their ownership experience. You'll build lasting relationships by providing expert advice, communicating repairs clearly, and ensuring every guest receives the premium level of service expected from the Genesis brand.
Responsibilities
- Greet guests professionally and create an exceptional first impression.
- Listen carefully to guest concerns and accurately document repair requests.
- Schedule appointments and manage workflow efficiently.
- Prepare repair orders and communicate recommended maintenance and repairs.
- Provide regular updates throughout the service process.
- Coordinate with technicians to ensure timely and accurate repairs.
- Deliver completed vehicles and explain work performed.
- Build long-term guest relationships that encourage repeat business.
- Meet and exceed guest satisfaction and sales objectives.
- Maintain accurate records and follow dealership policies and manufacturer standards.
Qualifications
- Previous automotive Service Advisor experience is preferred.
- Luxury automotive experience is considered an asset.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to multitask in a fast-paced environment.
- Professional appearance and positive attitude.
- Strong computer skills and experience with dealership management systems.
- Valid Class 5 driver's license with a clean driving record.
What We Offer
- Competitive compensation with a performance-based bonus plan.
- Health and dental benefits.
- Employee pricing on vehicles, parts, and service.
- Opportunities for career advancement within a growing dealership group.
- Supportive leadership and a collaborative team environment.
- Modern facility representing one of the world's newest luxury automotive brands.
The Ideal Candidate
You are someone who genuinely enjoys helping people and takes pride in delivering an outstanding ownership experience. You communicate with confidence, remain calm under pressure, and understand that every interaction is an opportunity to create a lifelong guest relationship.
If you're ready to take the next step in your automotive career and join a team committed to excellence, we'd love to hear from you.
Apply today and become part of the Genesis West Edmonton team.
Work Location: In person
