Can you bring your warm, welcoming energy to work every day and turn every client interaction into a positive, reassuring experience? Can you handle administrative tasks with precision, keep our immigration office running smoothly, and take pride in being the friendly first face our clients see? If yes, then step forward and apply for the position of Front Desk Receptionist at our immigration consultancy. We're looking for an all-around star who can understand client needs, provide excellent first impressions, and support our team in delivering top-notch immigration services.
In This Role, You Will:
- Greet clients and visitors warmly upon arrival, make them feel comfortable and valued, and direct them appropriately while maintaining a professional and positive office atmosphere.
- Answer, screen, and forward incoming phone calls and emails in a calm, courteous, and efficient manner; take accurate messages and follow up on inquiries promptly.
- Schedule and manage client appointments, consultations, and follow-up meetings using our calendar system, while coordinating with consultants and case processors.
- Handle basic client inquiries about immigration processes, office procedures, and appointment statuses, escalating complex questions to senior team members as needed.
- Process consultation fees, payments for services, and issue receipts accurately while maintaining confidentiality and following office protocols.
- Receive, sort, and distribute incoming mail, documents, and courier deliveries; prepare outgoing correspondence and client packages when required.
- Maintain the reception area, client waiting space, and office supplies to ensure a tidy, welcoming, and organized environment.
- Contribute to a positive, collaborative work environment by communicating effectively with coworkers, staying proactive, and helping achieve smooth daily operations.
- Deliver outstanding client experiences and suggest small improvements to processes where you see opportunities to enhance efficiency and service quality.
Requirements:
- High School diploma and/or 2+ years of relevant experience in a front desk, reception, customer service, or administrative role (experience in an immigration office, law firm, or consultancy is a strong asset).
- Strong organizational, planning, and time management skills to thrive in a fast-paced, client-focused environment.
- Hands-on proficiency with MS Office (Word, Excel, Outlook) and internet research; familiarity with appointment scheduling or case management software is a plus.
- A proactive, detail-oriented individual who can take initiative, multitask effectively, and adapt to changing priorities with accuracy.
- A warm, dynamic communicator with excellent customer service skills who connects easily—both verbally and in writing—with diverse clients in a calm, professional, and empathetic manner.
- Genuine passion for helping people with their immigration journeys and maintaining strict confidentiality.
- Valid work authorization in Canada required.
Location:
- Brampton office (in-person only; no remote).
Application Instructions:
Submit your resume. Only qualified candidates will be contacted. Must have valid work authorization in Canada.
Work Location: Brampton Office In person
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What's your status in Canada ?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
