Job Overview
We are seeking a dynamic and organized Assistant Manager - Operations to support the daily functions of our hospitality establishment. This role is vital in ensuring exceptional guest experiences, smooth operational flow, and effective team leadership. The ideal candidate will possess strong hospitality and customer service skills, with a focus on maintaining high standards of guest satisfaction and operational efficiency.
Duties
- Assist in overseeing daily operations to ensure seamless service delivery and guest satisfaction
- Support front-of-house activities, including guest check-in/check-out processes and resolving guest inquiries or concerns
- Manage cash handling procedures accurately and securely during transactions
- Supervise staff schedules, assign tasks, and provide training to ensure team members meet service standards
- Coordinate with various departments to ensure cleanliness, safety, and overall quality of the guest experience
- Monitor inventory levels for supplies and assist in ordering as needed
- Uphold company policies and procedures, ensuring compliance with health and safety regulations
- Contribute to creating a welcoming environment that promotes positive guest interactions and repeat business
Qualifications
- Proven experience in hospitality, customer service, or guest services roles preferred
- Strong interpersonal and communication skills with a focus on guest satisfaction
- Ability to handle cash transactions accurately and responsibly
- Leadership qualities with the ability to motivate and guide team members
- Excellent organizational skills with attention to detail
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Flexibility to work varied shifts as needed, including weekends or holidays if required
This position offers an opportunity to develop leadership skills within a vibrant hospitality setting. Candidates who are passionate about delivering outstanding guest experiences and supporting operational excellence are encouraged to apply.
Pay: $17.00-$18.00 per hour
Work Location: Hybrid remote in New Glasgow, NS
