The JunXion is a vibrant and innovative entertainment venue offering a variety of attractions, including a VR Arena, VR escape rooms, Dino Dig area, an arcade and a dance club. We are committed to creating memorable experiences for our guests and fostering a supportive, growth-oriented work environment for our employees.
The Operations Coordinator at The JunXion will play a dynamic role that evolves based on the business needs. This role will encompass a wide range of responsibilities, changing as the business progresses to different growth stages . This position is integral to the management and future growth of The JunXion.
We are seeking enthusiastic and dedicated individuals to join our team who are passionate about providing exceptional customer service and are excited to work in a dynamic, interactive environment. The role is primarily a public facing position with a focus on food prep, event coordination/including staff management, training & scheduling. Technical (audio, video, arcade, VR) comfort, social media skills and administrative prowess are attributes that will be highly regarded in our search for the best fit to keep moving our growing company forward. Flexibility and a willingness to take on a variety of tasks are essential in this ever-changing environment.
Key Responsibilities
Guest Services
● Managing the facility with a focus on ensuring an excellent Guest Experience and keeping a keen eye for and addressing/fixing Liability Issues.
● Welcome and assist guests, providing information about the different attractions, experiences and services offered.
● Guide guests through the VR Arena, VR Escape Rooms, Dino Dig area, and dance club room, ensuring they have a safe and enjoyable experience.
● Answer questions, resolve issues, and provide support to guests during their visit.
Employee Management
● Making certain staff is adhering to the Employee Handbook: facility cleanliness, dress code, etc. Must understand and be able to preform employee tasks.
● Participate in recruitment drives and staff training.
● Conduct training on health and safety, operating procedures, serving etiquette, guest experience, staff interactions, and compliance with regulations.
● Provide input, perspective, and creative ideas for improving operations and enhancing the business.
● Helping to maintain all tech, equipment, decor and tools needed for smooth operations and great customer experiences. Trouble-shooting, tech-comfort and the ability to identify new trends early are important qualities.
Snack Bar Management
● Operate the snack bar, including taking orders, handling payments, and preparing snacks and beverages. Consistency & Quality are the main goals.
● Maintain cleanliness and organization of the snack bar area.
● Monitor inventory and restock supplies as needed.
Operations Support
● Assist with the setup and maintenance of the VR equipment and other interactive installations.
● Ensure that all areas are clean, organized, and ready for guest use.
● Perform cleaning and maintenance tasks as needed.
● Understand how all our attractions and tech work to ensure smooth operations and top-quality guest experiences: from pre-booking to departure.
Administrative
● Social Media prowess and support.
● Research, document prep.
● Maintain & update all 3rd party platforms to ensure all of our public-facing information is current and correct.
● Assess staff performance, procedures, and third-party vendors, recommending changes and improvements as necessary.
● Assess venue procedures and guest experiences, recommending changes and improvements as necessary.
Flexible Duties
● Be prepared to take on a variety of tasks as required by the management.
● Assist with event setup, coordination, and teardown as needed.
● Participate in training sessions and team meetings to stay informed about new procedures and attractions.
Qualifications
● Proven experience in a similar role or relevant field.
● Education background that is appropriate for The JunXion environment (ie. ECE, education, tech, business/management, event coordination, F&B, etc.)
● Strong organizational and multitasking skills.
● Strong interpersonal and communication skills.
● Enthusiasm for working in a customer service-oriented environment.
● Ability to work independently and collaboratively.
● Flexibility to adapt to changing priorities and tasks.
● Computer skills and tech savviness are essential.
● Availability to work flexible hours, including evenings and weekends.
● Must have or be able to get a Vulnerable Sector Criminal Background Check.
● First Aid/CPR certificates.
● Food Handler Certificate.
● Health & Safety Training is an asset.
● Coordination experience: events, parties, etc.
● Must be able to plan for and manage different activities, parties, staff and tasks concurrently.
● Must have the ability to see ahead with perspective, stay ahead of issues and keep cool during busy periods.
● Staff HR, training, managing and scheduling experience.
● Proper organizing skills: physical items, electronic files, etc.
● Social media and tech experience is an asset.
Working Conditions
● This position involves standing for extended periods and interacting with guests.
● Must be able to lift and carry items up to 25 lbs.
The work environment is fast-paced and requires a proactive approach to problem-solving, and guest assistance.
Pay: $19.00-$27.00 per hour
Expected hours: 20.0 – 35.0 per week
Benefits:
- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
Education:
- Secondary School (preferred)
Work Location: In person
