General Overview:
The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.
Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.
Key Responsibilities:
- Greet guests warmly and professionally, ensuring a positive first impression.
- Perform check-in and check-out procedures according to brand and property standards.
- Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
- Handle guest payments, process transactions, and maintain accurate records.
- Maintain the security and privacy of guest information at all times.
- Follow all safety and security policies, including emergency procedures and fire safety protocols.
- Report maintenance concerns or safety hazards to leadership.
- Participate in departmental communication meetings.
- Embrace and uphold the hotel's Vision, Mission, and Values.
- Perform other duties as assigned by leadership.
This role requires someone who is:
Service-focused – genuinely committed to exceeding guest expectations.
Detail-oriented – ensures accuracy in every transaction and interaction.
Reliable and self-motivated – able to work independently and complete tasks efficiently.
Team-oriented – contributes positively to a supportive, collaborative work environment.
Safety-conscious – works with care, follows all protocols, and reports concerns promptly.
Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.
Other Abilities, Skills and Competencies:
- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and accuracy.
- Well-organized with the ability to multitask and work efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
- Physically capable of standing for long periods and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks withminimal supervision.
- Comfortable using computers and learning software
- Previous front desk or customer service experience is an asset.
Working Conditions:
Fast paced environment that is often demanding
Stand, walk and remain on feet to perform job duties for entire shift duration
Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required
Job Type: Part-time
Pay: $17.48-$18.48 per hour
Application question(s):
- What is your availability for working? The shifts are typically between the hours of 7 a.m. and 11 p.m. The two main shifts are 7 a.m. to 3:30 p.m. and 3 p.m. to 11 p.m.
- Are you able to work in an environment where standing for the majority of the shift is normal, and multi-tasking and working independently are required?
- Are you available to work overnight shifts (11pm-7am) on a rotational/shared basis?
- Are you available to work regular weekends?
- What specific days and shifts will you be able to work every week?
Work Location: In person
