About Us: TriCoast Renovations is the trusted National Home Renovation Partner for Home Depot Canada. We provide turnkey project management solutions and remove the heavy lifting of your home renovation experience. We provide the highest quality of fit and finish and proudly stand behind our workmanship like no other. We are not hired to meet your expectations, we exceed them!
Position Overview & Requirements
About the Role
As our Bilingual (French/English – MANDATORY) Front Office Administrator, you will provide high-level administrative support that ensures our operations run seamlessly. This position demands exceptional organizational skills, meticulous attention to detail, and multi-tasking in our fast-paced renovation environment. You will be our “Vice President” of first impression, our company keystone connecting sales, field operations with EXEMPLARY customer service skills while promoting the highest standards of professionalism and confidentiality.
Your proactive approach and problem-solving skills enable you to collaborate, streamline operations, support sales and facilitate seamless communications across all departments. At TriCoast, exceeding expectations everyday is what we do as is your commitment to excellence.
Key Responsibilities/Requirements
- Proficiency in French/English MANDATORY (speaking, written), high call/email volumes daily with customers, partners and suppliers from ALL provinces.
- Leave no stone unturned passion to “I resolve issues the first time” understand, empathize and hand-hold customers with high dollar value renovations.
- Proficient level of Microsoft Office (Word, Excel, Outlook), SharePoint, Google Analytics
- Troubleshoot issues and document all interactions in Builder Trend with the adaptability to quickly learn multiple software platforms
- Enhance our customer’s experience and seamlessly transition them to the correct departments/field operations.
- Continuously improving processes and procedures leading to 100% customer satisfaction.
- Collaborate and embody our “One Team” philosophy supporting training/mentoring peers and new hires.
- Located on a major bus route in Brampton
Organizational Excellence
· Outstanding organizational skills, capable of managing multiple priorities, maintain complex digital systems, and identify areas to implement process improvements enterprise wide.
Professional Integrity
· Highest level of professionalism, discretion with sensitive information, solid judgment, with the ability to engage with customers, colleagues and suppliers at every level.
Communication Mastery
· Excellent French/English (BOTH MANDATORY) communication skills that accentuates your strong interpersonal abilities, enabling you to collaborate across all teams.
Remuneration
· Salary range 42K-50K
· Benefits to begin 6 months after start date
What sets YOU apart
· You are seeking a new challenge that sparks your proficiency, communications skills, intelligence with your “I will resolve it the first time” attitude. You embrace change, embody a positive personality coupled with your critical thinking skills in everything you do. You thrive to shine but understand when we all shine, we all succeed. You love to be challenged, work well under tight time constraints to meet deadlines while bolstering your attention to detail. You have second to none project management skills that enable you to cross the finish line and are initiative driven through to completion. You have a keen interest and desire to learn and gain a broader understanding of our business and industry that contributes to our organizational success.
Join Our Team: TriCoast Renovations provides turnkey project management solutions with an unwavering commitment to quality. We stand behind our workmanship like no one else, promoting only the highest quality of fit and finish. If you're ready to be part of a team that consistently exceeds expectations, we want to hear from you.
Pay: $42,000.00-$50,000.00 per year
Application question(s):
- Are you willing to undergo a background check, in accordance with local law and regulations?
- Are you authorized to work in Canada?
Work Location: In person
