Bilingual Claims & Accommodation Coordinator – REMOTE
Full-Time, Permanent
Location: Remote - Anywhere in Canada
Remote candidates must be available to travel to Calgary, Alberta for one week of paid company training.
Hours: Monday to Friday, 8:00 AM – 4:30 PM
Salary: Up to $56,000
Language Requirement: Fluent in English and French, written and verbal.
Position Overview
As the Bilingual Claims & Accommodation Coordinator, you will play a key role in moving insurance claims forward while sourcing and coordinating temporary accommodation solutions for policyholders displaced by property insurance claims.
The ideal candidate is highly organized, solution-oriented, bilingual in English and French, comfortable managing multiple priorities, and able to balance compassionate customer service with the urgency required in a fast-paced claims environment.
Perks
- Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, wellness support, and life coverage.
- Vacation: 10 days, with flexibility up to 15 days.
- On-call and overtime: approximately 1 in 8 weeks, with a few hours of work paid at 1.5 times the regular rate.
- Positive team culture and company environment described as a happy family.
- BBQs, staff parties, and summer and winter events in Calgary following Town Halls, with partners welcome at the winter celebration.
- Exclusive dry-cleaning discounts through a sister company.
- Banking discounts through BMO Bank at Work, including waived fees, credit benefits, mortgage discounts, and more.
- SureBucks internal rewards program for eligible non-management Operations and Finance team members.
- IATA Discount Card providing global hotel savings with exclusive rates at major hotel chains worldwide.
Key Responsibilities
- Manage new claims from intake through completion, including gathering requirements, entering information into the CRM, and keeping files moving forward.
- Support policyholders throughout the temporary housing process with professionalism, empathy, and clear communication.
- Source and coordinate suitable accommodation options based on client needs, urgency, location, and available inventory.
- Communicate with policyholders, adjusters, landlords, suppliers, property managers, and internal teams to resolve issues and move claims forward.
- Prepare and coordinate documentation such as leases, contracts, payment authorizations, and claim-related paperwork.
- Monitor claim details, billing information, and documentation to ensure accuracy and timely follow-up.
- Manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
- Adapt to changing requirements, repair timelines, and urgent client needs.
Experience & Requirements
- Fluently bilingual in English and French, both written and verbal.
- Previous experience in customer service, hospitality, real estate, insurance, travel, property management, or a related service-based role is an asset.
- 1 to 2 years of experience in customer service or a service-based industry such as hospitality, real estate, travel and tourism, insurance, claims support, or property management is highly preferred.
- Strong organizational, multitasking, and problem-solving skills.
- Comfortable communicating with multiple stakeholders, including clients, vendors, adjusters, landlords, and internal teams.
- Ability to remain calm, professional, and solution-focused in urgent or sensitive situations.
- Strong attention to detail with the ability to maintain accurate records and documentation.
- Proficiency with Microsoft Office and the ability to quickly learn CRM or internal systems.
Core Competencies
- Customer-focused and empathetic
- Highly organized and detail-oriented
- Strong written and verbal communicator
- Solution-driven and proactive
- Comfortable working under pressure
- Adaptable in a fast-changing environment
Collaborative and professional
Work Location: Remote
