Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
This is a temp role (non-union) to cover parental leave from July 6, 2026 to October 30, 2027 with the possibility of extension.
Position Purpose Summary:
The Treatment Assistant Manager – Men’s Program is responsible for oversight of Harbour Light’s bed-based substance use treatment and recovery services for adult men. They supervise the Men’s Treatment counselling and support staff, program implementation, and administrative functions.
The Assistant Manager – Men’s Program will work closely with the Treatment Program Manager and act in all respects as the Men’s Program Manager in their absence. They will work collaboratively with the Assistant Manager – Women’s Program and provide supervisory support to the Women’s Program in their absence.
Accountabilities:
The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:
PROGRAM ADMINISTRATION:
In conjunction with the Treatment Program Manager develops and supervises operating policy and procedure for program and operational requirements
In collaboration with the Assistant Manager – Women’s Program, coordinates Treatment staff meetings, including preparation of agendas and minutes, and creates and distributes monthly program rosters
Assists the Treatment Manager with Accreditation, program planning and evaluation, and other evaluation and reporting processes required by The Salvation Army and/or funders
Works with the Treatment Manager, finance staff, and senior leadership to ensure all reporting obligations are fulfilled for government funding partners and/or donors
Ensures compliance with Community Care licensing and funder requirements, including incident reporting
Maintains and audits the department safe, in conjunction with the Senior Accountant
Handles and ensures the protection of extremely confidential and sensitive employee, client, and program files, including financial documentation
Opens and distributes in-coming mail and parcel(s) and processes out-going mail including materials of a confidential nature.
Orders office supplies, medical supplies (such as Urinalysis and Breathalyzer tips), Client workbooks and bus tickets
PROGRAM OPERATIONS
Assists the Treatment Manager with case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking and other services, including appropriate use of rehabilitative and disciplinary measures.
Reviews database and file entries to ensure proper records and files are maintained for each client, make sure counsellors write progress and in-depth reports and provides information on the outcomes of the program and the progress of each client.
Oversees the Harbour Light Treatment Alumni Program or delegates this to appropriate staff
Collects, reports, and reviews statistical information for the Men’s Program to better evaluate program needs and guide its ongoing development
May provide short-term emergency coverage for group counselling in the absence of Treatment staff
Participates regularly in the Reflections schedule, and attends graduation ceremonies and other important milestones and seasonal activities
Participates in or delegates the conduct of allowable physical searches of client rooms; maintains appropriate records of searches.
MEDICATION MANAGEMENT:
Acts as primary contact for Pharmacists and organizes medication training for new staff
Acts as liaison between Harbour Light, clients, pharmacy, and Treatment Doctor
Represents the Men’s Program at Medication Safety Advisory Committee meetings; shares responsibility for scheduling, agendas, and minutes with the Assistant Manager – Women’s Program
Ensures proper use of the Medication Room, including correct stock, regular audits, disposal of old medications, client confidentiality, and correct documentation (including MAR sheets)
Approves funding for medication for Treatment clients
Completes monthly/bi-weekly carries review
Reviews and adjusts policies and procedures on medication management as needed
Addresses issues pertaining to medication management processes and procedures as needed
Assists clients applying for Pharmacare
EMPLOYEE RELATIONS:
Primary point of contact for Men’s Program clients and staff for problem-solving, concerns, complaints, and as liaison between staff and upper management
Supervises frontline staff for the Men’s Program, including coordinating their hiring, orientation, training, evaluation, and performance management; escalates issues to Manager as needed
In collaboration with the Treatment Program Manager and Human Resources manages HR-related local matters between/amongst staff and/or clients, including coaching or discipline of staff.
Responsible for processing payroll for frontline staff in the Men’s Program, including tracking absences, vacations, lieu days, leave of absences, etc. and reviewing vacation, sick, and lieu day requests for approval
In conjunction with HR Advisor and Treatment Program Manager, follows up with WorkSafeBC reports and claims and other incident reports.
Coordinates team building and training for Treatment Program staff
INTERNAL & COMMUNITY NETWORKING:
Participates in management meetings and interdepartmental meetings
Ensures staff and clients are aware of spiritual resources, including Reflections, Chaplaincy services, Sunday worship, etc., and that clients are assisted by staff in accessing Chaplaincy services
Identifies and pursues opportunities for community networking and program improvement
Engages with outside providers and stakeholders to promote the Treatment Program
May represent Harbour Light at community events, including information fairs, conferences, etc.
May oversee practicum students and volunteers, including their orientation process
Performs other duties as assigned
WORKING CONDITIONS:
Hours of Work: Monday to Friday, 8:00 a.m. to 4:00 p.m. This includes 7.5 paid hours and 0.5 hours unpaid lunch break.
The Assistant Manager is on-call 24/7 for emergency matters affecting departmental staff and clients. The on-call schedule rotates between the Manager and two Assistant Managers, typically on a weekly basis.
The Assistant Manager works in an office within the residential substance use community care facility, located in the downtown eastside of Vancouver.
This position requires 0-10% travel, as this position may occasionally support VHL at community fairs/events within the Lower Mainland.
The position involves generally agreeable conditions; however, risks may include:
Physical or verbal aggression from others (e.g. angry people, people in crisis, etc.)
Possible exposure to drugs, alcohol, weapons, or other prohibited items
Possible exposure to sharp objects (i.e. needle sticks, knives and other weapons)
The Assistant Manager must follow precautionary measures and all health & safety policies, including but not limited to:
Universal precautions
WHMIS, Mental Health First Aid, and Non-violent Crisis Intervention training
Proof of immunization for Hepatitis B and Tuberculosis; proof of TB testing (licensing requirement); proof of vaccination against COVID-19 (Provincial Health Order requirement)
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education, Qualifications and Certifications:
Post-secondary diploma in Social Services, Psychology, Coaching, or related field.
Membership in good standing with a Canadian counselling certification body, holding a designation such as ICADC, RCC, RPC, or equivalent is a strong asset.*
Ability to receive enhanced federal reliability status to work with federal correctional clients
Current Certification or willingness to obtain certification in:
Documentation confirming compliance with the Province’s immunization and tuberculosis control program, per Residential Care Regulations
Proof of COVID vaccination, as required by the current version of the “Hospital and Community (Health Care And Other Services) Covid-19 Vaccination Status Information And Preventive Measures” Provincial Health Order
- Please note: candidates who are working towards a counselling certification, may be considered based on demonstrated equivalent combination of significant skilled knowledge, relevant professional experience, and lived experience.
Experience and Skilled Knowledge Requirements
At least three years of related experience
At least two years of experience in recovery-focused substance use/addiction treatment services
At least one year of related supervisory experience, preferably in a unionized environment
Comprehensive knowledge of evidence-based, trauma-informed practices in addictions treatment, the principles of recovery, and motivational interviewing
Experience in a community care licensed facility is an asset
Lived experience is an asset; a minimum of three (3) years of stable recovery
Skills and Capabilities:
Criminal Record Review Program clearance to work with vulnerable adults
Strong interpersonal skills, including coaching and/or conflict resolution skills
Ability to communicate effectively and professionally in writing and verbally in English
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Strategic thinking and planning, creative and collaborative problem solving
Clear, consistent, and values-oriented decision-making
Strong skills in Windows, Microsoft Word, Excel, Outlook, and client database systems
Experience with UltiPro, Workday, or other HRIS is a significant asset
Experience with CAMS (Case Administration Management System) is a significant asset
Compensation:
The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
