Reference ID: GNS754
Line of Business: Inpatient, 1000 Islands Addiction Rehab & Treatment Centre
Location: 853 1000 Islands Pkwy, Mallorytown, ON K0E 1R0, Canada
Position Type: Permanent or Temporary, Full-Time/Part-Time/Casual (scheduled)/Casual (unscheduled)
Vacancy Status: This Posting is in Replacement for an Existing Vacancy
Hours: 40 Hours Per Week
Compensation: Add ranges of the expected compensation for this position
WHAT YOU’LL LOVE ABOUT CATC:
AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:
Compassion – we meet people where they are, ready to help
Accountability – we take responsibility for outcomes
Respect – we work well with others
Excellence – we deliver exceptional experiences to everyone we encounter
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Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
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Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
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Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
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Employee Recognition: Service Recognition Program.
ABOUT THE POSITION:
In collaboration with Admissions, Referent Relations, and the Clinical Team—and reporting to the Clinical Director—the Client Services Manager oversees the full client lifecycle from admission through discharge. This role ensures a seamless onboarding experience, coordinates care throughout treatment and leads discharge planning to support sustainable recovery outcomes.
Once clients are in our treatment centres, the Client Services Manager serves as a primary point of contact for clients, families, and referents, ensuring clear communication, advocacy, and continuity of care. This role is accountable for admission coordination, discharge planning, aftercare coordination, and meeting referent and reporting requirements.
In addition to core responsibilities, this position actively supports and promotes equity, diversity, and inclusion across all client and staff interactions.
KEY DUTIES AND RESPONSIBILITIES
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Client-Centered Care
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Support the clinical team through discharge processes, AMA/APA situations, and the development of non-compliance contracts when required.
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Leadership & Collaboration
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Maintain regular (weekly) communication with organizational leaders to ensure alignment, transparency, and operational consistency.
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Participate in on-call schedule for site leadership.
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Administrative Oversight
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Oversee administrative processes related to the case management, ensuring documentation, reporting, and workflows are maintained to standard.
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Team Leadership & Development
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Foster a positive, accountable, and collaborative team culture.
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Client Advocacy
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Address client concerns including room requests, extensions, discrepancies, and non-compliance matters with professionalism and compassion.
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Case Management Oversight
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Supervise recovery planning, aftercare coordination, and continuing care initiatives to support long-term recovery outcomes.
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Family & Referent Communication
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Coordinate timely and appropriate communication with families and referents to maintain a strong and supportive care network.
KNOWLEDGE, SKILLS, AND ABILITIES
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Strong understanding of addiction treatment, recovery-oriented systems of care, and clinical best practices
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Knowledge of intake, admissions, discharge planning, and aftercare coordination
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Excellent interpersonal, communication, and conflict-resolution skills
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Ability to manage complex cases involving families, referents, and external stakeholders
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Strong organizational, administrative, and time-management skills
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Demonstrated leadership capabilities
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Ability to exercise sound judgment in high-pressure or sensitive situations
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Commitment to ethical practice, confidentiality, and client dignity
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Cultural competence and commitment to equity, diversity, and inclusion
EDUCATION, QUALIFICATIONS, AND TRAINING
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Background in human service field
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Prior experience in leadership, case management, or client services management strongly preferred
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Training in addictions and mental health, trauma-informed care, NVCI, and motivational interviewing is required
ABOUT THE COMPANY
At Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.
Please visit www.canatc.ca for more information!
Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
