The Ramada Lethbridge is now looking to hire one part time guest services agent to work 2-3 shifts a week. Hours are flexible and applicants must be able to work evenings and weekends as needed. We are looking for a mature and reliable individual who is looking for a long-term part time/flexible position. Applicants must be able to meet high standards of customer service as required by management and Ramada brand standards.
Job Description – Guest Services Agent
Title: Guest Services Agent
Reports To: Assistant General Manager
Job Duties
- Register arriving guests and assign rooms
- Process group arrivals and departures.
- Take, cancel and change room reservations
- Take and process payments in a variety of methods
- Take and record telephone, e-mail, or written message for staff members.
- Set up golf simulator sessions
- Provide general information about points of interests in our area to guests
- Arrange services required for guests with special needs
- Receive and distribute all forms of paper correspondence.
- Secure guests valuables
- Process wake up calls
- Where necessary, assist in compiling data for various reports.
- Balance Cash and complete balance sheets
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Ensure all forms and reports are completed as needed.
- Observe and report any security issues to the Office Manager.
- Maintain the reception and simulator rooms in a tidy and presentable manner.
- Accept and monitor inbound shipments as necessary.
Requirements
- High school diploma or GED, or an acceptable combination of education and experience.
- Able to write simple correspondence, including memos, letters, etc.
- General mathematical skills.
- Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
- Adjusts and is flexible to meet changing work needs and demands.
- Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
- Excellent analytical and problem solving skills.
- Superior telephone manners and strong interpersonal skills.
- Strong written and verbal skills to communicate with all levels of the hotel
- Strong customer service orientation.
Job Types: Casual, Permanent, Part-time
Benefits:
Language:
Work Location: In person
Pay: $16.50-$17.25 per hour
Work Location: In person
