Ontario Wholesale Energy is continuing to grow—and so is our team. As a leading provider of Natural Gas & Electricity supply solutions across North America, we are evolving our internal structure to better support our people, our clients, and our long-term vision. With a strong foundation in customer service, trading expertise, and operational efficiency, we are now focused on building a more collaborative, dynamic, and growth-oriented team environment.
As part of this evolution, we are looking for a Jr IT Support Specialist who is eager to grow within the organization to be the first point of contact for end-user technical issues, supporting our Microsoft 365 and Azure-based environment. You will work alongside senior engineers, gain hands-on experience across infrastructure and cloud platforms, and play a key part in delivering reliable IT services across the organization.
What We Offer
- Ongoing training, mentorship, and internal development pathways
- A supportive, team-first environment focused on internal mobility and career progression.
Key Responsibilities
End-User Support & Service Desk
- Serve as Tier 1/2 support for hardware, software, and connectivity issues via phone, email, chat, and walk-up. Triage, prioritize, and resolve tickets in the ITSM system (e.g. ServiceNow, Jira Service Management) within defined SLAs.
- Escalate complex or unresolved issues to senior engineers with clear documentation and context.
- Maintain accurate asset records and update knowledge base articles to reduce repeat incidents.
Microsoft 365 & Cloud Platforms
- Administer and troubleshoot Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive, and Intune.
- Support user lifecycle management via Azure Active Directory / Entra ID — provisioning, access reviews, MFA enrollment, and assist with basic Azure resource monitoring and alerting using Azure Monitor and the Azure Portal.
Hardware & Device Management
- Deploy, image, and configure Windows endpoints using Intune/Autopilot or SCCM/MECM.
- Perform hardware diagnostics, component replacements, and peripheral setup.
- Support mobile device management (MDM) enrollment and policy compliance for iOS and Android devices.
Network & Infrastructure
- Troubleshoot LAN/WAN connectivity, VPN, DNS, and DHCP issues at a Tier 1/2 level. Assist with on-premise server environments (Windows Server 2016–2022) and virtualization platforms (VMware/Hyper-V).
- Support VOIP systems (e.g. Teams Phone, Cisco) and conference room AV equipment.
Security & Compliance
- Enforce IT security policies, including endpoint protection, patch compliance, and secure access practices. Participate in phishing simulation responses and end-user security awareness activities.
- Follow ITIL-aligned change and incident management processes.
Projects & Continuous Improvement
- Contribute to IT projects such as hardware refresh cycles, software rollouts, and office infrastructure upgrades.
- Proactively identify recurring issues and propose process or tooling improvements.
Required Qualifications
- 1–3 years of IT support experience (helpdesk, desktop support, or internship equivalent).
- Hands-on experience with Windows 10/11 administration and Microsoft 365 (Exchange Online, Teams, SharePoint).
- Working knowledge of Active Directory / Azure AD (Entra ID), user and group management.
- Familiarity with TCP/IP networking fundamentals (DNS, DHCP, VPN, basic switching/routing concepts).
- Strong troubleshooting methodology and ability to communicate technical concepts to non-technical users.
- Experience with an ITSM or ticketing system (ServiceNow, Jira, Zendesk, or similar).
Preferred Qualifications
- Microsoft certifications: MS-900, AZ-900, MD-102 (Endpoint Administrator), or SC-900, and experience with CompTIA A+, Network+, or Security+.
- Experience with endpoint management tools: Microsoft Intune, Autopilot, or SCCM/MECM.
- Exposure to PowerShell scripting for task automation and administration, as well as familiarity with ITIL v4 practices; ITIL Foundation certification is a plus.
Education
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field — or equivalent practical experience and certifications. Formal education is not required where demonstrated skills and relevant experience are present.
Diversity and Inclusion:
We are dedicated to fostering diversity, equity, and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us. If you require reasonable accommodations due to a disability, whether visible or not, please reach out to us at
[email protected] (mailto:
[email protected])
