Full-Time Position: Clinical Administrative Coordinator
Location: Remote and/or In-Person (Indefinitely)
Cubic is a Toronto-based data-driven employee benefit plan management company which specializes in using research, analytics, and expertise to optimize the health of both the plan and its employees. We focus on implementing tailored solutions for our clients to establish stronger and more comprehensive benefits plans that better meet the needs of their employees and their families.
With our market-leading and ever-evolving analytics capabilities, and more licensed pharmacists on our team than any other firm in this space, we offer nuanced insight, practical strategic advice, and hands-on assistance to the largest benefit plans in the country.
At Cubic, we believe our people are the foundation that makes us even better, which is why we want you to be a part of our organization. After 22 years in business, Cubic recognizes that having a great team is the key to success, so we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together.
Position Description
As a member of Cubic’s FACET Prior Authorization team, you will be assisting with the assessment of requests for coverage of high cost/specialty medications.
Primary Accountabilities
- Coordinating incoming FACET requests for Cubic’s Clinical Pharmacists where communication, multitasking and organization are key in ensuring an efficient and high-quality patient experience.
- Ensuring all relevant information within an application has been collected before review by a pharmacist, and coordinating receiving missing information where necessary.
- Completing entry of relevant claims information into Cubic’s Customer Relationship Management (CRM) software.
- Managing and triaging phone calls from members, physicians and relevant clinicians and ensuring the appropriate FACET clinical staff connected to the appropriate information requests.
- Ensuring FACET decision letters are completed and communicated to the appropriate parties in a timely fashion.
- Ensuring members receive appropriate renewal reminders according to their preferred method of communication with FACET.
- Overseeing and ensuring the administrative management of the office.
Competencies
- Excellent customer service skills to optimally service our valued plan members
- Excellent written and verbal communication skills: verbal and written fluency in English
- Proficient computer skills including competency with MS Word and Outlook
- Excellent time management skills and ability to prioritize work
- Attention to detail and strong organizational skills with the ability to multi-task
- Ability to take the initiative to complete necessary tasks
- At least two years of experience in related role
- Bilingualism (French) is a strong asset
Education & Experience
- Post secondary education in a related field
- At least two years of experience in related role
- Previous third-party payer, or insurance industry experience preferred, but not necessary – all required training provided on the job
Employee Benefits
- Competitive salary
- Remote work option after probation period
- Stipend for Home Office Equipment
- Flexible benefits with Healthcare Spending Account
Cubic is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.
www.cubic.ca (http://www.cubic.ca)
