Who are we?
Monogram Coffee exists to spark people's imaginations around coffee. We source our coffee directly from long-term producer relationships, freshly roast it ourselves, and share it with our communities through our retail cafes, online, and wholesale through some of the best cafes, restaurants and businesses throughout the country and around the world.
Amazing coffee is just one small part of who we are. To us, it represents an incredible opportunity to positively change people’s lives, through meaningful connection and generous service. It’s about leaving things better each day- for our people, our relationships and our environment. And, if we can spark someone’s imagination along the way, then we’ve done our jobs.
Our values
As a key position for Monogram we are looking for someone that loves coffee, food, hospitality (the lifestyle and community) and people and genuinely best exemplifies our core values:
- Community: passionate about developing meaningful relationships with every member of our team, and cares for our customers and the diverse communities that they represent, and reflects that in their work.
- Serving Others: Finds joy in generously meeting the needs of others and doing what they can to see the team succeed.
- Quality: Approaches every aspect of their job with excellence. Detail oriented and finds satisfaction in producing excellent work. Holds themselves to a high standard.
- Stewardship: Values growth, sustainability and respecting what we’re given. Humility to openly receive feedback as a means of growth.
- Wonder: Spark people’s imagination through their work and creativity. Brings a fresh perspective, willing to experiment and try strategies and creative outside of the box.
What we're hiring for:
We're looking for a Floor Manager, to play a pivotal role in achieving Monogram's purpose by carrying out your responsibilities with excellence. The Floor Manager position is crucial to the success of our Cafe and Team, and we believe that dedication and leadership will be instrumental in creating a welcoming and memorable experience for our customers. The Floor Manager's leadership, ability to manage the team and service, and overall presence on the floor are essential to creating a positive and efficient environment. One of the key elements to be a successful Floor manager at Monogram is to be passionate about Coffee and People.
You must have leadership experience managing in a hospitality setting.
Your main responsibilities:
Team Well-being:
- Nourishing your Team to support professional growth. Reinforcing, protecting and building positive culture of coffee and community.
- Weekly checkins with every staff
- On the floor sensitivity to the team, dealing with dynamics issues swiftly
- Appreciation and organizing team events.
Customer Experience:
- Maintaining and elevating the cafe experience with an amazing sense of Hospitality
- Exemplify our Service Excellence standards
- Coach and support the team to execute a service that is to our hospitality standards
- Show proactiveness and attentiveness with generous warmth
- Encourage the team to spark people’s discovery of coffee
- Ensuring eam’s knowledge on our coffee and how that is conveyed during the whole bean purchasing process
- Direct the team on highest priority service needs (knowing when to reset the cream bars, refill bar preps, etc)
- Uphold cleanliness standards
- Quarterbacking bar flow and general cafe work pace
- Being the go-to person for complex customer dissatisfaction moments
Coffee Quality:
- Work closely with our Quality Control team for quality assurance tasks
- Calibrating, maintaining and reporting on optimal coffee equipment settings.
- Machine upkeep and maintenance
- Strict maintaining of quality standards for drinks served
- Ensuring that the espresso, filter and pour-over coffees are tasted, understood and feedback given
- Work alongside newly bar-trained baristas to focus on levelling up specific skills
- Helping the team expending their knowledge and sharing the story behind every bean
Your actions:
● Directing - communicative and vocal. Having a strong sense of Leadership will be essential for a successful Floor Manager.
● Upholding - unwavering commitment and coaching on standards.
● Supporting - genuinely build relationships, listen and learn how to best support each individual of your team, while challenging them to be better.
Additionally, Cafe Operational Support
● Helping to roll out marketing initiatives
● Triaging issues. Be a problem solver and have the mindset set to “there is always a solution for every situation”
● Stock Management. Having a good understanding of the needs and usage of the Cafe. Being aware of your stocks and their rotation.
● Working as a Team with the other Floor Managers, Lead Floor Manager and other leadership positions.
● Reporting on a daily basis to the upper management regarding the Activity in the Cafe.
Please also apply with a cover letter explaining why you would be a great fit.
Job Type: Full-time
Pay: From $24.50 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
Experience:
- cafe management: 1 year (preferred)
Work Location: In person
