About Us
Empire Auto is a fast-growing dealership committed to providing an exceptional customer experience. We're looking for an energetic, customer-focused Business Development Center (BDC) Representative to help connect customers with the right vehicle and schedule appointments for our sales team.
Position Summary
As a BDC Representative, you will be the first point of contact for customers contacting Empire Auto through phone, email, text, website inquiries, and social media. Your primary responsibility is to build relationships, answer questions, and schedule appointments for our sales team.
Responsibilities
- Respond to internet leads quickly via phone, text, and email.
- Answer inbound sales calls professionally.
- Contact customers regarding vehicle inquiries.
- Schedule and confirm showroom appointments.
- Follow up with missed appointments and unsold customers.
- Maintain accurate customer records in the CRM.
- Work closely with the sales team to maximize appointment success.
- Provide outstanding customer service during every interaction.
- Meet daily and monthly appointment and contact goals.
Qualifications
- Previous customer service, call center, BDC, or automotive experience is an asset.
- Excellent communication and phone skills.
- Comfortable using computers, CRM systems, email, and texting platforms.
- Strong organizational and time-management skills.
- Positive attitude with a professional appearance.
- Ability to work in a fast-paced environment.
- Sales experience is an asset but not required.
What We Offer
- Competitive hourly wage plus performance bonuses.
- Ongoing training and career development.
- Friendly and supportive team environment.
- Opportunity for advancement within a growing dealership.
- Employee discounts.
- Full-time, stable employment.
- Health benefits
Schedule
- Full-time
- Weekend availability required
- Day and evening shifts as scheduled
Compensation
- Base hourly pay plus performance bonuses.
- Earnings based on experience and results.
If you're motivated, enjoy helping customers, and thrive in a fast-paced environment, we'd love to hear from you. Apply today and become part of the Empire Auto team!
Pay: $18.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
