Job Summary
The Director of Hotel Operations is a senior leadership role responsible for leading the pre-opening preparation and ongoing operational success of Aqua Royale Health Club, the largest and first-of-its-kind integrated wellness and lifestyle complex in British Columbia.
Located in Richmond, BC, Aqua Royale is a 60,000+ square-foot luxury wellness destination that integrates fitness, spa, massage therapy, wellness services, aquatic facilities, dining, and lifestyle experiences under one roof. The facility is designed to provide members and guests with a premium, all-in-one wellness and hospitality experience.
With a planned soft opening in late August, the Director of Hotel Operations will lead operational readiness, establish service standards, build high-performing teams, and oversee the full operation after opening.
This role will provide leadership across multiple business areas, including Spa & Wellness, Fitness Centre, Food & Beverage, Guest Services, and other operational departments, ensuring operational excellence, exceptional guest experiences, and sustainable business growth.
Responsibilities
1. Operations Management for Luxury Wellness & Hospitality(会所日常运营管理)
- Provide strategic and operational leadership for the overall hotel and wellness centre operations.
- Oversee the daily operations of all departments, including Front Office, Spa & Wellness, Fitness Centre, Restaurant & Food & Beverage, Housekeeping, Guest Services, Maintenance, and Security.
- Ensure exceptional guest satisfaction through consistent service excellence.
- Develop and implement operational strategies, policies, SOPs, and performance standards.
- Monitor operational KPIs, financial performance, budgets, labour costs, and productivity.
- Lead department managers to achieve business objectives while maintaining operational efficiency and regulatory compliance.
- Drive continuous improvement initiatives to maximize profitability, service quality, and employee engagement.
- 全面负责会所全面的整体运营管理，确保各部门高效协同运作。
- 领导前厅、客房、Spa、健身中心、餐饮、客户服务、工程及安保等运营部门。
- 建立并持续优化运营制度、SOP及服务标准，确保卓越的客户体验。
- 负责经营指标、预算、成本控制及运营绩效管理。
- 带领各部门管理团队实现经营目标，持续提升运营效率及盈利能力。
- 确保公司运营符合相关法律法规及行业标准。
2. Pre-opening Project & Operational Readiness开业筹备及运营准备
- Lead and coordinate all pre-opening operational activities to ensure a successful launch.
- Develop and execute the pre-opening project plan and operational readiness schedule.
- Coordinate with internal departments, contractors, suppliers, and government authorities to complete all opening requirements.
- Oversee facility inspections, equipment commissioning, inventory setup, and operational testing.
- Establish operational procedures, service standards, and departmental workflows before opening.
- Recruit, onboard, and train operational teams to ensure opening readiness.
- Organize soft opening activities and support the successful grand opening.
- 负责酒店及健康会馆开业前各项筹备及运营准备工作。
- 制定并执行开业筹备计划及关键时间节点。
- 协调各部门、供应商、承包商及政府监管机构，确保开业条件全部满足。
- 监督设施验收、设备调试、物资采购、库存建立及运营测试。
- 建立各部门运营流程、服务标准及管理制度。
- 负责开业前团队招聘、培训及试营业准备工作。
- 组织试营业及正式开业，确保项目顺利投入运营。
Qualifications
- Minimum 3 years of management experience in hotel operations within a four-star or higher-rated hotel.
- Demonstrated experience overseeing multiple operational departments while delivering exceptional guest experiences.
- Previous pre-opening experience in hotels, resorts, or wellness centres is considered a strong asset.
- Fluent in both English and Mandarin Chinese, with excellent verbal and written communication skills.
- Strong leadership, team management, coaching, and organizational skills.
- Excellent stakeholder management skills, with the ability to effectively manage upward, influence senior leadership, and collaborate across multiple departments.
- Highly self-motivated, proactive, and results-driven, with a strong sense of ownership and accountability.
- Strong problem-solving, decision-making, and conflict resolution skills.
- Ability to work effectively in a fast-paced, dynamic, and customer-focused environment.
- 具有3年以上四星级及以上酒店运营管理经验。
- 具有跨多个运营部门的管理经验，并能够持续提升客户服务品质。
- 具有酒店、度假村或健康中心开业筹备（Pre-opening）经验者优先。
- 精通中英文听、说、读、写，具备优秀的双语沟通及书面表达能力。
- 具备优秀的团队领导、人员管理、组织规划及教练辅导能力。
- 具备良好的向上管理（Managing Up）能力，以及优秀的跨部门沟通、协调与资源整合能力。
- 具有高度自驱力（Self-motivated）及成果导向（Results-driven），责任心强，能够主动推动工作并达成业务目标。
- 能够适应快节奏、高标准的酒店运营环境，并以客户体验为核心开展工作。
Pay: $100,000.00-$120,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
- Relocation assistance
Experience:
- Hotel management: 3 years (required)
Language:
Work Location: In person
