Technology Services
Information Services and Technology
Position number: 36166
Date posted: July 28, 2026
Microsoft Platform Analyst - IT2 (AESES)
Existing Temporary Casual (Budget Funded)
Work schedule:
0-35 variable hours/week
Salary:
$29.05 to $41.75 per hourplus vacation pay
Appointment Dates
August 7, 2026 to February 12, 2027
For more information please contact: IST Human Resources - [email protected]
MINIMUM FORMAL EDUCATION/TRAINING:
- A Bachelor's degree or college diploma in Computer Science or a related field, or an equivalent combination of education and experience. Directly applicable industry certifications are an asset.
EXPERIENCE:
- Minimum of one year’s experience working in infrastructure analysis, design, development, maintenance, and support, with enterprise level systems within a large business environment.
- An acceptable equivalent combination of education and experience may be considered.
SKILLS AND ABILITIES:
- Must be self-motivated and possess excellent problem-solving skills.
- Ability to communicate effectively, both verbally and in writing, with users of varying levels of technical expertise is required.
- Ability to diagnose and resolve hardware, software and system problems is required.
- Demonstrated workload organization and prioritization skills required.
- Demonstrated teamwork/collaboration skills required.
- Ability to develop strong interpersonal working relationships is required.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.
Design and Development
- Under the direction of senior Technology Services staff:
- contributes to the review of requirements/specifications and/or client requests for new solutions or changes to existing solutions.
- creates estimates of effort for the analysis, design, testing and implementation of solutions within scope of responsibility.
- analyzes requests, evaluates alternative solutions, and provides recommendations within IST team structure.
- develops and tests new and/or modified solutions, ensuring they meet the client specifications and performance requirements, and are delivered within effort estimates.
- assists with documentation related to analysis, design, development and systems.
- assists with the creation of Transition to Operation documents, change requests, and change management documentation.
- assists with the creation of required operational documentation, ensuring that the operational aspects of the solution adhere to IST standards, and distributes appropriately.
- Creates Test Scripts, Test-plans and maintains logs for new and revised systems.
- Adheres to policy, IST guidelines, and team guidelines.
Maintenance and Support
- Diagnoses reported problems with systems. Escalates issues as appropriate.
- Identifies corrective actions required. Implements corrective measures for Priority 3 tickets. Priority 1 and 2 tickets are resolved under the direction of senior Technology Services staff. Evaluates and assesses the impact of scheduled patches/updates. Performs patches/updates.
- Assists in performing patches/updates.
- Provides administration support as required within scope of responsibility (such as installation, configuration, tuning, provisioning, de-provisioning, monitoring, etc.).
- Works proactively with the Incident Manager to resolve issues and restore system functionality on Priority 3 tickets. Assistance with Priority 1 and 2 tickets is directed by senior Technology Services staff.
- Adheres to IST processes (incident response, request fulfillment, change management, etc.) and ensures requests and incidents are resolved as per agreed upon SLAs.
- Communicates with clients and the Service Desk regarding the status of problem investigation and resolution.
Quality, Collaboration, and Leadership
- Participates in quality activities such as requirements, design, code, and testing reviews.
- Provides data for metrics.
- Collects feedback from various sources regarding potential projects, process improvements and initiatives to improve service delivery and shares with senior Technology Services staff.
- Participates with other IST Teams, vendors and clients during implementation of vendor-supplied systems and upgrades.
- Develops and maintains positive working relationships with vendors; contacts Vendor as requested and escalates issues as necessary.
Self-Development
- Maintains and updates professional skills and knowledge and integrates into the work environment new knowledge acquired through continuing education and professional development opportunities.
- Takes courses, seminars, or attends conferences, as needed and when available.
- Uses departmental resources such as books, CBT courses and test environments to self-learn as required.
- Continuing development in tools and processes is an important aspect of this position.
Health and Safety
- Completes all mandatory safety education sessions and re-certifications.
- Adheres to all workplace health and safety regulations, policies and safe work practices.
Other
- Performs other related duties as required or assigned.
- Participate in on-call process as required.
- Provides on-site support to Bannatyne and Fort Garry Campuses and other satellite locations.
- Occasional overtime is required.
The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).
If you require accommodation supports during the recruitment process, please contact [email protected] or 204-474-7195. Please note this contact information is for accommodation reasons only.
Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.
