We are looking for a detail-oriented and highly driven individual with a passion for working within the fast-paced Telecommunications industry. NFTC prides itself in our ability to facilitate a work environment with the potential for growth, valuable work experience and a vibrant and friendly work culture. As a vital part of the customer support team, you will be responsible for answering emails and calls from our customer base across Ontario. Additionally, you will collaborate with all other departments in the company to ensure that any issues are handled with the utmost quality and efficiency.
Job Descriptions:
- Providing unparalleled customer service excellence
- Creating service orders for customers' requests
- Troubleshooting technical issues and creating Trouble Tickets for our technical department to troubleshoot further
- Assisting individuals inquiring about becoming a customer
- Handling customer complaints
- Explaining billing information to customers
- Directing customers inquiries to the correct departments
- Adhering to existing practices and standards to ensure consistent quality
- Work in an office environment, must be able to commute to Toronto Ontario
- Perform other duties as requested, directed or assigned
- Adhere to and promote the environmental, health & safety policies of NFTC
- Sunday - Thursday shifts
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Expected hours: 40 per week
Work Location: In person
