About the Role
Remington Medical Ltd. is seeking a dynamic and results-driven Customer Development Representative (CDR) to support and grow our business-to-business (B2B) inside sales efforts. In this role, you will work with healthcare professionals such as physiotherapy clinics, hospitals, and medical offices across Canada to manage product inquiries, process sales orders, and develop repeat business opportunities. You'll play a key role in expanding our presence in the Canadian healthcare market by providing access to innovative products that support faster patient recovery.
The ideal candidate is proactive, sales-oriented, and thrives in a relationship-driven sales environment. You’ll be engaging directly with healthcare professionals to generate leads, convert opportunities, and build long-term customer loyalty through exceptional communication and product knowledge.
Key Duties and Responsibilities:
- Respond to inbound sales inquiries, identify and act on cross-sell and upsell opportunities
- Conduct outbound calls, emails, and follow-ups to prospect and develop new business opportunities through all channels, leveraging CRM
- Introduce new products and services to educate customers on features and application
- Nurture customer relationships and follow-up with opportunities as a trusted advisor
- Ensure accuracy in both quotes and order processing to deliver a reliable and positive customer experience
- Resolve escalations by actively listening, understanding customer’s needs, and delivering prompt, effective solutions
- Update and maintain CRM data, track pipeline activity, and report progress
Education and Experience:
- 5+ years of sales and customer service experience
- Post-secondary education required; a background in kinesiology, health sciences, or a related field is considered an asset
- Excellent oral and written communication skills, French is an asset
- Working knowledge of Microsoft Office suite
- Ability to prioritize and manage multiple tasks efficiently
- Self-driven and passionate about personal learning, training and ongoing development
Perks and Benefits
- Health care benefits
- RRSP match
- Paid time off
- Summer Hours: Shortened work week
- Employee discounts on our products and services
About the Company:
Remington Medical is committed to providing quality Canadian approved medical products and services that will help people to get better faster and then stay well.
OUR CORE VALUES
- Respect for every individual
- Encouragement of initiative and creativity
- Excellence in everything we do
Remington Medical truly cares about every person that we have the fortune of coming into contact with. We show that care by working with healthcare and wellness professionals to intimately understand their needs and then provide the products, tools and solutions that are required for their patients and clients to have positive outcomes which are sustained for the long term.
We bring to the market products that treat, heal and help people from all walks of life return to their lives, communities, teams and passions; faster, stronger and healthier than they were. previously. We push our suppliers from around the world to bring the best, most cutting-edge technologies to market so that we can have the honour of getting people healthier faster.
We provide solutions, we provide options, we provide hope.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Extended health care
- Paid time off
- RRSP match
Application question(s):
- Are you able to communicate professionally in French? (Considered an asset for this role.)
Education:
- Bachelor's Degree (preferred)
Experience:
- Sales or Customer Service: 3 years (required)
Work Location: In person
