Company Description
Steamoji is a maker academy that complements and enriches children's school studies by exposing them to new technologies in fabrication, physical computing, engineering, and digital arts, while teaching Steamoji soft skills such as design thinking, a growth mindset, and entrepreneurship. With these foundational skills, apprentices aged 5-14 are then challenged with problems and encouraged to imagine, create, share, and improve their own solutions. For more information about the Steamoji™ brand, and how we help prepare children for the 21st century careers of their future, visit steamoji.com.
Role Description
Our team opened Steamoji Richmond Hill in 2024 and is now serving over 100 families in York Region. This fall, we are looking for an experienced and enthusiastic education professional to manage daily operations, lead staff, and help grow our presence in the community, all while instilling a passion for STEM subjects and providing a safe, comfortable, and exciting learning environment for Steamoji families. You must be highly adaptable, flexible, and have a spirit of embracing change. Your strong communication, leadership, and marketing skills make you a self-starter who can get things done.
Are you familiar with STEM curriculum and love working with kids? Are you completely comfortable engaging with parents, professionals, and the wider community, including at events outside the classroom? Do you enjoy telling a good story through photos, video, and social media? This could be the role for you. As a key player, the Assistant Academy Director has a direct hand in the success of the academy, both inside the center and out in the community.
Responsibilities
Operations & Staff Leadership
- Oversee daily operations of the academy, including scheduling, program delivery, and facility standards
- Be an ambassador for the Steamoji brand, comfortable with social media presence
- Develop, train, and support facilitators in delivering our STEAM curriculum
- Supervise the facilitator team, including staffing and scheduling for camps and regular sessions
- Ensure the academy is a fun and safe learning environment for students, including responding to and documenting safety or behavioral incidents as needed
- Uphold corporate standards with respect to center cleanliness and operational standards
- Think on your feet and stay perceptive to center dynamics
- Report regularly to owners on center performance
Sales & Enrollment
- Follow up on leads, conduct tours of the academy, schedule trial sessions, and help families register
- Close the sale: convert trials and consultations into confirmed memberships and camp sign-ups
- Track sales and enrollment metrics (leads, trials, conversions, cancellations) to spot trends and inform decisions
- Support retention efforts for at-risk or paused members to help reduce churn and encourage renewals
Marketing & Community Outreach
- Plan and run marketing campaigns and seasonal promotions (such as back-to-school offers, referral incentives, and sibling discounts)
- Monitor lead sources and ad performance across channels (social media, Google Ads/SEO) and report on what's working
- Represent Steamoji at school STEM nights, community fairs, robotics competitions, and other outreach events. These sometimes fall outside regular working hours, including evenings and weekends such as Sundays, and may require travel offsite to schools or event venues
- Build and maintain relationships with local schools and community organizations to create ongoing outreach opportunities
Content Creation & Management
- Capture photo and video content at the academy, during camps, and at outreach events for use in marketing and on social media
- Help maintain an active, engaging social media presence for the academy
- Ability to use Adobe Creative Suite, Canva, FinalCut Pro or other creative software is an asset.
Customer Experience
- Engage with children and families in the academy, owning the day-to-day client experience
- Keep parents informed on how their child is learning and progressing, including their readiness for new projects and challenges
- Handle membership, scheduling, and billing questions, and manage complaints and refund requests fairly and consistently
Administration
- Keep accurate, up-to-date records across CRM, scheduling, and communication systems
- Manage registration, billing, and onboarding paperwork in line with company policy
- Handle sensitive family situations with discretion and neutrality, escalating to owners when needed
Qualifications
Post-secondary graduates seeking a full-time leadership, sales, and marketing position working with children and engaging with parents.
- Post-secondary graduate degree/diploma or equivalent work experience
- Mandarin and/or Cantonese fluency strongly preferred
- Customer service experience strongly preferred
- Proven work history with children ages 5 to 14 and enthusiasm for working with kids
- Sales-focused
- Experience teaching kids and understanding their needs
- Coding/general STEM knowledge or experience an asset
- Knowledge of business operations, sales, and team leadership
- Experience creating content for social media or marketing (photo, video, or graphic design) preferred
- Familiarity with CRM/scheduling software, digital marketing tools, and social media platforms
- Flexible schedule, including availability for occasional evenings and weekends (such as Sundays) for community events, school outreach, and fairs
- Enjoy working in a fast-paced, dynamic environment
- Deadline and detail-oriented
- Strong analytical and critical thinking skills
Job Type: Full-time, contract
Hours: 37.5 hours per week (with possible overtime); flexible schedule required, including occasional evenings and weekends (such as Sundays) for marketing events, school outreach, and community fairs
Salary: $48,000 - $52,000 annually, plus a performance bonus based on average active membership levels in the final quarter of the year
Probation: 6 months
Benefits: Extended health and dental benefits (after probation)
Location: Markham Unionville, Ontario, 30 SOUTH UNIONVILLE AVENUE, MARKHAM, ONTARIO, L3R5M3
Starting Date: Late August and early Sep 2026.
Social Media:
Instagram: www.instagram.com/steamojirichmondhillmarkham/
Red/Xiaohongshu: shorturl.at/tjzE
Job Type: Full-time
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
