MR MIKES isn’t just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it’s the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you! And we are passionate about what we do.
As the Assistant General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.
Specific Responsibilities:
Customer Satisfaction Commitment:
- Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences.
- Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.
Team and Staff Development:
- Foster a positive and enjoyable work environment for the entire MR. MIKES® team.
- Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.
Bar (urbanLODGE) Management:
- Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.
Support & Communication:
- Collaborate with the General Manager to address specific store performance issues.
- Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.
Operational Excellence:
- Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
- Initiate action plans for improvement based on OER assessments and customer feedback.
New Store Openings & Renovations:
- Lead roles in store openings, following corporate guidelines and contributing to continuous improvement.
- Participate in debriefings and recommendations for post-opening/renovation process enhancements.
Budget & Training:
- Aid in establishing and achieving the restaurant's operating budget.
- Contribute as an instructor in the Franchisee/Management Training Program as needed.
Industry Engagement & Project Leadership:
- Stay updated on industry trends and recommend applicable concepts for MR. MIKES®.
- Lead or participate in specific projects assigned by the Operations Department.
Qualifications:
- High School Graduation is required; Post-Secondary Education is preferred.
- Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant.
- Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.
- May require a Criminal Record Check
Remuneration:
- Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.
As the Assistant General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.
** WAGE WILL BE BASED ON EXPERIENCE **
Pay: $48,000.00-$54,000.00 per year
Benefits:
Ability to commute/relocate:
- Fort Saskatchewan, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Restaurant management: 1 year (required)
Language:
Licence/Certification:
- Food Handler Certification (required)
- Smart Serve (required)
Location:
- Fort Saskatchewan, AB (preferred)
Work Location: In person
