Join the opening team at The Brand NEW Dartmouth Mitsubishi—the first automotive dealership ever built in Dartmouth Crossing and the newest addition to Shift Auto Group, located directly across from IKEA Halifax!
This is more than a Service Advisor position—it's an opportunity to help build the culture, standards, and reputation of a brand-new dealership from day one. If you're passionate about helping people, building relationships, and delivering exceptional customer experiences, we'd love to meet you.
As a Service Advisor, you'll be the key connection between our guests and the Service Department, ensuring every customer receives a professional, transparent, and seamless service experience. You'll help build lasting relationships by communicating vehicle needs, coordinating repairs, and delivering outstanding service from check-in to vehicle delivery.
Responsibilities include:
Welcoming guests and managing the complete service experience from appointment scheduling through vehicle delivery
Building strong customer relationships through professional, honest, and transparent communication
Preparing accurate repair orders, estimates, and service documentation
Explaining recommended maintenance, repairs, and value-added services clearly and confidently
Communicating with Technicians to ensure accurate repairs and timely customer updates
Coordinating with the Parts Department to source required components and support efficient workflow
Managing customer inquiries through phone, email, and in-person interactions
Following up with customers after service visits to ensure satisfaction and encourage long-term loyalty
Supporting preventative maintenance recommendations and genuine Mitsubishi service solutions
Maintaining accurate records while ensuring dealership processes and OEM standards are followed
Contributing to a collaborative Service Department focused on customer satisfaction and continuous improvement
The ideal candidate:
Has previous automotive service, customer service, or dealership experience (an asset)
Provides exceptional customer service with professionalism, empathy, and integrity
Has strong communication and relationship-building skills
Is organized, detail-oriented, and able to manage multiple priorities
Thrives in a fast-paced, customer-focused environment
Demonstrates reliability, accountability, and a positive team-first attitude
Is comfortable using Dealer Management Systems (DMS), CRM platforms, and service software
Has a commitment to learning, growth, and delivering exceptional results
Holds a valid driver's license with a clean driving record
Previous Service Advisor experience is considered an asset; however, candidates with strong customer service skills and a passion for the automotive industry are encouraged to apply.
We offer a competitive compensation package based on experience and performance, along with the opportunity to grow your career within one of Atlantic Canada's fastest-growing automotive organizations.
Additional benefits include:
Comprehensive Health, Life, and Dental benefits
Ongoing manufacturer training and professional development
Career advancement opportunities throughout Shift Auto Group's growing network
State-of-the-art, brand-new dealership facility
Employee recognition programs, team events, and performance incentives
Opportunity to help establish a Service Department and customer experience from day one
This is your chance to help launch one of Atlantic Canada's newest automotive dealerships while building your career with one of the region's fastest-growing automotive organizations.
At Shift Auto Group, our common purpose is simple:
"We create lasting relationships by providing the finest automotive experiences anywhere."
If you're ready to join an exciting new team, build lasting customer relationships, and make an impact from day one, apply today!
