Office Administrator & Customer Service Coordinator
We R Tops | Burlington, ON
Full-Time | Permanent | In-Person
Join Our Team
We R Tops is a family-owned countertop company that has proudly served homeowners, contractors, and builders for over 25 years. We are looking for a friendly, organized, and professional Office Administrator & Customer Service Coordinator to become an integral part of our team.
As the first point of contact for many of our customers, you'll play an important role in creating a positive experience while keeping our office running smoothly. If you enjoy working with people, staying organized, and being part of a supportive team, we'd love to hear from you. Experience in the countertop or design industry is an asset, but not required—we're happy to train the right candidate.
Hours
- Monday to Friday
- 9:00 AM – 5:00 PM
- Weekends and statutory holidays off
- Starting three weeks vacation
Responsibilities
In this role, you will:
- Welcome customers and assist them with countertop selections by providing product information, colour options, and guidance
- Prepare customer quotations and follow up when required
- Answer incoming phone calls and respond to emails professionally and promptly
- Create invoices and process customer payments using QuickBooks
- Assist with accounts payable, including paying vendors and employees
- Coordinate scheduling for templating, installations, and other office activities
- Order materials and communicate with suppliers
- Maintain organized office records and filing systems
- Provide general administrative support to ensure the office operates efficiently
What We're Looking For
We're looking for someone who is:
- Friendly, approachable, and professional
- Positive, dependable, and enjoys working with customers
- Highly organized with excellent attention to detail
- Able to prioritize multiple tasks in a fast-paced environment
- A strong communicator with excellent written and verbal skills
- Comfortable working independently and as part of a team
- 3 years of previous experience in office and customer service roles
- Proficient with Microsoft Office, Outlook, Google Drive, and general computer applications
- Experienced with QuickBooks (preferred)
Bonus Qualifications
- Experience in the countertop, cabinetry, kitchen, renovation, construction, or interior design industry
- Basic bookkeeping or accounting experience
Why Join We R Tops?
- Family-owned and operated for over 25 years
- Positive, supportive, and team-oriented work environment
- Stable, permanent full-time position
- Weekends and statutory holidays off
- Twice a year annual bonus
- Opportunity to learn a specialized industry with on-the-job training
- Be part of a company that values quality workmanship and exceptional customer service
Compensation: Competitive salary based on experience.
How to Apply
If you're an organized professional with a positive attitude who enjoys helping customers and keeping an office running efficiently, we'd love to hear from you.
Please apply through Indeed or email your resume to [email protected]
Pay: $20.00-$23.00 per hour
Work Location: In person
