Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable events for our clients, and a supportive workplace for our teams.
Whether we are helping a guest settle in, preparing for a special celebration, or solving a last-minute guest concern, our team shows up with care, accountability, and a willingness to find a way.
At Chateau Nova Yellowknife, the overnight shift plays an important role in keeping the hotel running smoothly. While most of the hotel is winding down, our Night Auditor is making sure guests are supported, accounts are balanced, reports are accurate, and the next day starts on the right foot.
We are looking for a full-time Night Auditor to join our team. This is a great opportunity for someone who enjoys guest service, works well independently, and has a strong eye for detail.
The shift for this position is 11:00 PM to 7:00 AM, including weekends and holidays.
As the Night Auditor, you will be responsible for both guest service and overnight audit duties. You will welcome and assist guests, manage front desk responsibilities, complete end-of-day balancing, prepare reports, and help ensure hotel policies and procedures are followed.
This role is ideal for someone who is calm, organized, accurate, and comfortable working independently overnight. You will be the key point of contact for guests during the night, so a professional attitude, sound judgment, and genuine hospitality are important.
- Welcome and assist guests with check-ins, check-outs, reservations, and inquiries
- Provide friendly, professional service to guests throughout the overnight shift
- Respond to guest concerns and resolve issues promptly and appropriately
- Complete nightly audit procedures accurately and on time
- Balance, verify, and audit hotel accounts, including room charges, food and beverage postings, deposits, adjustments, and other transactions
- Prepare and distribute end-of-day reports to support accurate communication across departments
- Follow hotel and company policies and procedures to support accuracy, accountability, and fraud prevention
- Support front desk operations, including wake-up calls, PBX, guest messaging, and bell service as needed
- Maintain a clean, organized, and professional front desk area
- Support hotel security and safety standards during the overnight shift
- Follow Nova Hotels standards for guest service, hygiene, grooming, health, and safety
- Complete other related duties as assigned
- High school diploma required
- Hospitality training or related coursework is considered an asset
- 1–2 years of hospitality, hotel, front desk, or customer service experience preferred
- Experience with POS systems, hotel systems, or switchboard operations is considered an asset
- Strong attention to detail and accuracy
- Good organizational and time management skills
- Ability to work independently and make sound decisions overnight
- Comfortable working in a quiet but guest-facing environment
- Professional communication skills and a guest-focused approach
- Positive attitude and commitment to creating a welcoming guest experience
- Must be legally entitled to work in Canada
- You enjoy helping guests and creating positive experiences
- You are accurate, detail-focused, and reliable
- You can work independently while still being part of a larger hotel team
- You stay calm and professional when unexpected situations come up
- You take ownership of your work and follow through on details
- You understand that overnight work requires trust, responsibility, and good judgment
This role is based at the hotel front desk and office area during the overnight shift. The work environment may include:
- A low-noise office setting
- Guest traffic from internal and external guests
- Use of office equipment such as a computer, photocopier, fax, and telephone
- Potential exposure to difficult guest interactions
- Responsibility for following safety, security, and cash-handling procedures
At Nova Hotels, you will be part of a supportive, team-oriented workplace where people look out for one another and take pride in creating great guest and client experiences.
We offer:
- Competitive wages
- Meal program
- Extended health benefits for full-time employees
- Employee discounts in our food and beverage outlets
- Staff rates at Nova Hotels across Alberta, Saskatchewan, and the Northwest Territories
- Friends and family hotel rates
- Opportunities to learn, grow, and build your hospitality career
Applicants must be legally entitled to work in Canada.
We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.
