Reliable Fleet Services (“Reliable”) is a rapidly growing professional towing services company that is creating a Pacific Northwestern platform strategically focused on serving the commercial transportation and logistics market. Over the past three years, Reliable has completed numerous acquisitions and is currently the largest professional towing company in Western Canada with over 20 locations and more than 230 employees. Reliable provides a professional one-stop source for our commercial vehicle clients’ towing, recovery and specialized transportation needs – our goal is to ensure our clients maximize their fleet’s uptime. Please visit our website (reliablefleetservices.ca) for additional information on the company.
Reliable is seeking a Dispatch Manager in Surrey, BC to support our continued growth and become a key contributor to our expanding team. The ideal candidate appreciates a challenging and fast-paced environment and has the required ambition to support significant growth. The ideal candidate must also be both personable and professional.
The position includes the following duties and responsibilities:
Dispatch & Operational Coordination
- Oversee dispatch operations to ensure efficient scheduling, high driver availability, and optimal equipment deployment.
- Maintain service delivery standards, troubleshoot operational challenges, and promote seamless coordination between dispatchers and drivers.
- Ensure all dispatch activities align with the company’s safety and customer service expectations.
Leadership & Culture
- Lead and supervise the dispatch team, promoting a culture of safety, professionalism, accountability, and collaboration.
- Participate in recruitment, onboarding, performance management, coaching, and development of team members.
- Drive standardization and continuous improvement initiatives in dispatch functions.
Safety & Compliance
- Promote a positive safety culture by leading by example and enforcing adherence to all safety procedures and regulatory requirements.
- Ensure compliance with all internal control requirements and applicable transportation legislation.
Communication & Representation
- Maintain clear, professional, and effective communication across departments and with external stakeholders.
- Collaborate with management to report on Key Performance Indicators (KPIs) and contribute to strategic decision-making.
- Represent Reliable with professionalism to staff, customers, vendors, and the broader community.
Key Results & Accountabilities
- High-performing, compliant, and safe team operations
- High dispatch reliability
- Motivated, well-supported team of dispatch personnel
- Strong performance against KPIs and business growth objectives
Knowledge and Skills
Excellent organization and time management skills
- Solid teamwork and interpersonal skills
- Strong leadership, development and team building skills to direct, build and manage a team
- Superior verbal and written communication skills
- Ability to adapt to changing environments
- Managing, measuring, and improving results
- Active participant in building a highly inclusive culture to ensure team members thrive
- Project a highly professional image of the organization to employees, partners, vendors, and the community
Qualifications:
- Three or more years of experience with managing a dispatch office
- Certification, diploma, degree, or other further education in a relevant field would be a plus
- This is an on-site position, but experience in managing a mixed work environment (in-office and off-office) is a valuable asset
INDHP
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Surrey, BC V4N 4C4: reliably commute or plan to relocate before starting work (required)
Experience:
- Dispatch Office Managing: 3 years (required)
Work Location: In person
