Description
Join the Armour Team Today!
Position Overview: As a Credit & Collections Specialist, you’ll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups —it’s about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.
Key Responsibilities:-
Proactively engage with customers to ensure timely payments while fostering positive working relationships.
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Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
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Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
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Analyze payment trends to identify root causes of delays and implement process improvements.
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Develop strategies with internal teams to minimize disputes and enhance cash flow.
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Act as a problem-solving expert, addressing challenges to prevent recurring issues.
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Maintain accurate records of customer interactions, disputes, and resolutions.
What We’re Looking For-
Experience in credit, collections, or accounts receivable, preferably in transportation, logistics, or a related industry.
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Strong reconciliation skills with the ability to analyze large datasets and resolve discrepancies.
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A problem-solving mindset—you enjoy investigating issues and finding effective solutions.
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Excellent communication and negotiation skills to work collaboratively with customers and internal teams.
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High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
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Proficiency in Microsoft Excel (pivot tables, VLOOKUPs).
