Tony Curtis & Associates Inc. has an immediate opening for the role of Account Manager with Retail Link experience for an established, leading accessories brand selling wholesale to retail across Canada and the US, in the Burlington area. The Account Manager is responsible for developing strong relationships with client teams by collaborating across internal teams to ensure on-time fulfillment of client orders across various channels of distribution in various time-zones. The ideal candidate will orchestrate all components of the client’s experience from exploring opportunities, ideating, iterating and ushering through all projects related to products and services. You will be responsible for the data management in our ERP system and delivering exceptional customer service within the standards and procedures of the company and brand. You will have the necessary leadership skills and abilities to act as advisor to Management and customers alike, ensuring all orders are managed and carried out successfully through the supply chain. Retail Link experience is a requirement for this role.
This is an exciting opportunity for a keen professional to lead key client relationships, drive growth, and influence commercial strategy across retail partners. If you can bring 5+ years of similar industry experience to this role then we would love to speak to you to discuss it further.
Tony Curtis & Associates Inc. thanks all applicants, however, only those legally authorized to work in Canada can be contacted.
Responsibilities:
- Manage orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time
- Create and maintain all new item creations, PO creation and replenishment orders working closely with customers buying and fulfillment teams
- Support any order file allocation issues in a timely manner with the appropriate stakeholders (Sales, Accounting, Production, 3PL Warehouse, etc.) and champion corresponding solutions
- Tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping; communicating any delays or issues to Sales/Customer
- Liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions
- Support the automatic and manual allocations/picks for accounts and communicate any workflow disruptions to the necessary stakeholders for resolution (inc. Allocations Team, 3PL WHSE & external customers & transportation companies)
- Compare and evaluate actionable recommendations related to client orders to identify opportunities, acting decisively and proactively after possibilities/opportunities have been measured and explored
- Retrieve and analyze weekly sales data including managing on hands, WOS and communicating and working closely with sales, and customers as needed
- Analyze and manage automatic replenishment (AR) programs – managing ladder plans (pre-season projections/in season re-projections), detailed size/colour selling analysis, inventory levels and store in-stock etc.
- Communicate pre-season and in-season projections, budgets, and inventory needs both internal and with customer buying and fulfillment teams
- Manage any DSV Ecom programs including sample requests, uploads of imagery and copy and on hand inventory levels working closely with Sales, 3PL WHSE, Studio and Customers
- Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests
- Analyze and resolve customer concerns based on established and new procedures
- Support local office with any office management task as needed
- Perform other related duties as required or requested
Required Qualifications:
- Min 5 years industry experience in an Account Relations/Fulfillment/Replenishment role
- Ability to self-manage, prioritize tasks and work autonomously with limited supervision
- Excellent communication skills, reactive and proactive
- Strong problem-solving ability
- Proficiency with an ERP system (Microsoft AX preferred), Retail Link, CommerceHub
- Proficiency in MS Office programs with an emphasis on Excel
- Ability to build strong and lasting relationships with accounts and internal teams
- Ability to multi-task and manage a large account-base
- Apparel industry experience with both retail and wholesale environments - Walmart Canada, HBC, Costco, TJX etc.
- Bachelor’s Degree preferred
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Application question(s):
- Are you willing to commute 5 days per week to this position?
- Have you ever worked with Retail Link software- Required
Experience:
- Managing Accounts for Mass Market Retail clients?: 5 years (required)
Work Location: In person
