Join our high-performance team and make a meaningful impact!
In this entry-level operations role, you'll help ensure health care providers and Ontarians receive accurate, secure, and timely access to essential registration services and personal health information. Your work supports a stronger, more responsive health system for everyone. We look forward to welcoming you to our high-performance, positive, and inclusive team!
As an Operations Agent with the Personal Health Information and Registration (PHIR) team, you'll play a key role in supporting health care providers, third parties, and members of the public. Every day, you'll help ensure that personal health information is protected, eligibility is verified, and registration services run smoothly across Ontario's health system.
In this role, you will:
- review and assess registration applications against eligibility criteria
- research and respond to verbal and written client inquiries
- collaborate and consult with internal/external stakeholders
- receive payments for services and process electronic refunds
- investigate and analyze information to troubleshoot and resolve routine problems
- maintain files and databases
You'll work within a supportive team environment where accuracy, service excellence, and confidentiality are essential. Whether you're assessing provider registration requests, assisting with personal claims history inquiries, or updating ministry databases, your work directly supports the secure management and administration of provider and patient information across Ontario.
This role is a great fit if you enjoy problem-solving, analyzing information, navigating policies and legislation, and supporting clients in a professional and respectful way. It's also an ideal pathway into broader opportunities within the Ministry of Health and the Ontario Public Service.
- you have decision making skills to determine validity and completeness of applications, identify missing or unclear information and determine when to escalate issues
- you can review and assess applications against eligibility criteria
- you can investigate and analyze information to troubleshoot and resolve routine problems
- you have an eye for accuracy and attention to detail to identify and correct errors, maintain accurate records, and ensure privacy is not breached
- you have organizational and time management skills to coordinate work, set priorities with conflicting demands, manage high work volumes and meet deadlines
- you have knowledge of filing systems and retention schedules to ensure proper retention of data
- you have interpersonal and communication skills to convey information, discuss and resolve issues/complaints and to respond to inquiries in a courteous and professional manner
- you are able to work independently and as part of a team
- you have demonstrated experience with databases and information systems to log and track incoming requests/incidents/inquiries and research responses to inquiries
- you are proficient with software applications for word processing, presentations, file sharing, email and computerized tracking and filing systems
- you have the ability to use an Automated Call Distribution (ACD) system to receive fulfillment request via automated routing and queuing processes
- you can interpret and apply relevant legislation, policy and procedures (e.g. Health Insurance Act, Ontario Drug Benefit Act, Freedom of Information and Protection of Privacy Act, and Personal Health Information Protection Act) to prevent privacy breaches and provide explanations/information regarding registration services, processes and payment applications
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- a modern, friendly and accessible physical work environment
