Job Summary
We are seeking a dedicated and organized Medical Office Assistant/Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional front desk support and ensuring smooth administrative operations within a busy medical or dental office. This role requires strong communication skills, familiarity with electronic medical records, and experience in a healthcare setting to facilitate efficient patient flow and accurate record keeping.
Responsibilities
- Greet patients warmly and professionally upon arrival, ensuring a positive first impression
- Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages effectively
- Verify patient information and update electronic medical records using platforms such as Epic and Dentrix
- Assist with check-in and check-out procedures, including collecting insurance information and copayments
- Prepare and organize patient charts, forms, and documentation in compliance with privacy regulations
- Coordinate appointment scheduling and follow-up reminders to optimize office workflow
- Handle administrative tasks such as data entry, filing, faxing, and scanning documents
- Maintain a clean and organized front desk area to promote a welcoming environment
- Support the clinical team with basic administrative duties related to patient care documentation
Qualifications
- Prior experience as a Dental Receptionist or Medical Office Assistant preferred
- Proficiency with Electronic Medical Records (EMR) systems such as Epic and Dentrix
- Strong knowledge of medical terminology and healthcare office procedures
- Excellent communication skills, both verbal and written
- Experience managing multi-line phone systems in a fast-paced environment
- Office experience in a healthcare setting is highly desirable
- Ability to handle sensitive patient information with confidentiality and professionalism
- Strong organizational skills with attention to detail
- Previous experience working with front desk operations or administrative tasks in a medical or dental office is preferred
Pay: $16.82-$25.67 per hour
Benefits:
Work Location: In person
