Job Overview
We are seeking a dynamic and experienced Manager to lead our team and oversee daily operations across our Dairy Queen restaurant. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of retail management, sales strategies, and team development. This role requires a proactive approach to managing staff, optimizing store performance, and ensuring exceptional customer service. The Manager will play a pivotal role in driving sales growth, maintaining operational efficiency, and fostering a positive work environment.
Responsibilities
- Lead and supervise store staff to ensure high levels of customer service and operational excellence
- Develop and implement sales strategies to meet or exceed sales targets
- Manage merchandising, pricing, and inventory control to maximize profitability
- Oversee payroll processing, budgeting, and financial recordkeeping including bookkeeping tasks
- Conduct recruiting, interviewing, onboarding, and training of new employees
- Monitor store performance through sales management metrics and provide coaching for team development
- Handle customer inquiries, resolve complaints, and ensure overall customer satisfaction
- Manage POS systems, cashiering operations, and cash handling procedures accurately
- Coordinate marketing initiatives to promote store offerings and increase foot traffic
- Conduct regular staff meetings to communicate goals, policies, and updates
- Ensure compliance with company policies, safety regulations, and health standards
- Assist in purchasing decisions and vendor negotiations to optimize supply chain efficiency
- Lead by example in demonstrating leadership qualities such as motivation, organization, and effective communication
Qualifications
- Proven experience in retail management or store supervision with demonstrated leadership skills
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent communication skills; bilingual or multilingual abilities are a plus
- Proficiency in POS systems, cash handling, bookkeeping, and basic math skills
- Experience with merchandising, pricing strategies, marketing initiatives, and sales management
- Ability to recruit, train, develop staff, and foster a team-oriented environment
- Sound knowledge of budgeting processes and administrative procedures
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Leadership qualities including motivation, decision-making capabilities, and strategic thinking
- Prior experience in supervising staff in a retail or similar environment is preferred
- Strong time management skills with the ability to prioritize tasks efficiently
This position offers an exciting opportunity for a motivated individual eager to lead a team while contributing to the success of our business operations. We value proactive leaders who are committed to excellence in retail management.
Pay: $19.00-$22.00 per hour
Work Location: In person
