Lifeline Fire Protection is the leading fire protection service provider for more than 25 years in the Greater Toronto Area, Canada. Lifeline provides fire protection and security services to residential, commercial, industrial, institutional, and government clients. Lifeline provides services at all stages of a project including designing, cost estimation, installation, inspection, etc. We take great pride in the exceptional quality of our work and the dedication of our team. Become a valuable member of the Lifeline team today!
We are currently seeking an Operation Manager to join the Lifeline team.
Responsibilities:
- Departmental Leadership: Manage and oversee the Supervisors of Service Logistics and Coordination, Service Quoting and Reporting
- Technician routing and Scheduling Oversight: Ensure optimal technician routing and scheduling to minimize waste and maximize daily service capacity.
- Workflow Governance: Responsible for drafting, implementing, and enforcing all departmental procedure policies and operational workflows.
- Annual Process Review: Conduct a mandatory yearly update of all department policies to ensure alignment with company’s goals.
- Monthly Reporting: Prepare and present a Monthly Business Operation Report detailing productivity, revenue recovery, and departmental performance.
- Yearly Goal Setting: Establish and track annual KPIS and milestones for your department.
- Performance Management: Lead the performance management cycle, including, yearly appraisals, IDP (individual development plan).
- Manage department internal conflicts (i.e. including complaints and complications)
- Safety Compliance: Ensure 100% compliance with provincial health and safety regulations (OHSA) across your departments
- Perform other duties as assigned
KPI for this position:
- Quoting Speed: time from field inspection completion to client quote delivery.
- Logistics Efficiency: technician travel time and scheduling timeliness.
- Workflow Governance: 100% completion of annual policy and procedure updates.
- Safety Compliance: Zero safety violations
- Attend to service call
These KPIs are the baseline for this position; specific yearly KPIs will be reviewed and signed by your direct manager and HR during the yearly goal setting or evaluation
Requirements:
- Degree/Diploma in a related Project Management field is required
- Minimum of 1-3 years of related experience is required
- Experience working in the fire protection services industry is required
- Excellent interpersonal skills, results-oriented, analytical thinking
- Ability to multitask and prioritize competing demands
- Advanced analytical and time management skills
- Working knowledge of spreadsheet software
- Management and leadership skills
- Ability to work independently and in a team
- Proficiency in Microsoft Office Suite and Google Workspace is required
- Proficiency in English is required; communications skills, both written and verbal
- Valid driver's license and access to reliable vehicle for work is an asset
Lifeline is an equal opportunity employer and values diversity. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- RRSP match
Flexible language requirement:
Experience:
- Fire Protection: 1 year (required)
- Manager (of team / employees): 1 year (required)
- Project Management: 2 years (required)
Licence/Certification:
- CFAA License (required)
- Electrician Licence (required)
Work Location: In person
