Responsibilities
- Customer Service (Answering Phones and Responding to Client Inquiries or Directing Clients to Appropriate Department/Person)
- Checking Voicemails and Responding to client inquiries in a timely fashion
- Order Entry (Sales and Rentals)
- Contacting clients to confirm delivery and pick-up dates and generate additional sales or rentals
- Communicating and planning with drivers and technicians as required
- Experience in conflict resolution and de-escalation
- Complete Training and Certifications as Required (Mobility, Lifts, Aids to Daily Living)
- Daily processing, maintenance and overall management of contract based and private rental programs
- Picking and processing product for delivery
- Cleaning and preparation of smaller equipment
- Preparing inter-branch transfers and associated paperwork
- Receiving and distribution of all inter-branch transfers and associated paperwork
- Management of location stock levels and replenishing as required
- Management of reports as required by management
Pay: $43,000.00-$45,000.00 per year
Application question(s):
- Do you know how to read and set-up Excel spreadsheets
Education:
- Secondary School (required)
Experience:
- Customer Service: 2 years (required)
Language:
Work Location: In person
