About Well.Link Pilates
Well.Link Pilates is a destination built around connection.
We are creating more than a place to take a class. We want every person who walks through our doors to feel welcomed, understood and supported - from their first question to every session that follows.
Connect Better. Move Better.
The opportunity
We are looking for a warm, organized and sales-minded Studio Receptionist to support the daily client experience at our West Vancouver studio. You will be one of the first people our clients meet. This role combines front-desk service, booking administration, payment processing and thoughtful sales support.
What you'll do
- Welcome clients and create a calm, polished first impression.
- Manage class bookings, changes, cancellations, waitlists and client accounts.
- Check clients in and support smooth transitions between sessions.
- Process payments accurately and operate the point-of-sale system.
- Answer phone, email, direct-message and in-person inquiries.
- Explain classes, private training, packages and studio services clearly.
- Help prospective clients select the most appropriate starting option.
- Follow up with inquiries and support package and membership sales.
- Work toward agreed sales targets and participate in the applicable commission program.
- Support instructors and maintain an organized front-desk environment.
- Help keep shared studio spaces welcoming, tidy and client-ready.
- Escalate client concerns appropriately and maintain confidentiality.
What you bring
- Fluent, professional spoken and written English.
- A warm, confident and client-focused communication style.
- Strong organization and attention to detail.
- Comfort using booking software, payment systems, email and basic office tools.
- The ability to explain services and make recommendations without using high-pressure sales tactics.
- Reliability, punctuality and the ability to work independently.
- Availability for at least 20 hours per week.
- Legal authorization to work in Canada and the ability to commute reliably to West Vancouver.
Previous experience in reception, hospitality, retail, customer service, sales or a fitness/wellness studio is preferred. An interest in Pilates, movement and wellness is an asset.
Compensation and employment
- Base wage: $20 per hour
- Additional sales commission when established targets and commission conditions are met
This is a part-time employee position governed by a written employment agreement. Commission is paid in addition to the base hourly wage.
How to apply
Please apply through the job-posting platform with:
- Your resume
- Your weekly availability
- A brief introduction explaining why you are interested in Well.Link Pilates
- A short example of how you would help a new client choose between a group class and a private session
Please email and contact us to: [email protected]
Well.Link Pilates welcomes qualified applicants from all backgrounds. Additional languages are welcome but are not required.
Pay: From $20.00 per hour
Work Location: In person
