Who are we?
At KX Yorkville, we take pride in delivering an exceptional client experience that reflects the premium standard of care we’re known for. We are a health facility in Yorkville specializing in:
- The 12-Week Exercise & Lifestyle Program – individualized coaching with measurable results through bi-weekly Metabolic Analyses.
- Therapies – including Osteopathy, Fascial Stretch Therapy, and Muscle Activation Techniques.
- IV Nutrition Therapy & Functional Blood Testing – advanced protocols designed to optimize health and performance.
- Hyperbaric Oxygen Therapy (HBOT) – supporting recovery, resilience, and cellular healing.
Our Client Experience team is the first touchpoint in the client experience, ensuring every client feels welcomed and fully supported through each stage of their program.
Job Overview
As a Client Care associate, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.
Key Responsibilities
- Confidently contact, qualify, and follow up with new leads, clearly communicating the value of KX services and booking Initial Consultations and appointments.
- Use a consultative, relationship-based sales approach to understand client goals, recommend appropriate services, address hesitations, and guide clients toward the right next step.
- Support retention and revenue growth by ensuring clients are booked in advance and conducting proactive outreach to lost leads, inactive clients, and renewal opportunities.
- Lead the client experience for Hyperbaric Oxygen Therapy, including service education, bookings, package sales, renewals, and ongoing client support. Full training is provided.
- Assist with administrative duties across the health facility, including scheduling, invoicing, payment collection, client records, and reporting.
- Maintain strong knowledge of KX services, pricing, packages, promotions, and retail products to confidently support sales and client questions.
- Engage with the KX community through client communication, promotional outreach, social media support, and campaign follow-up.
- Build strong client relationships while consistently demonstrating professionalism, warmth, confidence, discretion, and attention to detail.
- Maintain a clean, organized, and welcoming health facility while acting as a brand ambassador for the values, culture, and high standards of KX Yorkville.
Requirements
- A genuine passion for health, exercise, and wellness, with a strong desire to help others improve their lives.
- At least 1 year of administrative or client service experience, ideally within health and wellness, hospitality, retail, or another premium service environment.
- At least 1 year of sales experience, with confidence speaking to prospective clients, recommending services, and supporting conversion.
- Exceptional written and verbal communication skills, with a warm, professional, and persuasive approach.
- Strong relationship-building skills and the ability to create trust with both prospective and existing clients.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Proficient with Google Workspace, including Gmail, Docs, Sheets, and Drive.
- Access to a reliable laptop.
- Previous experience with Mindbody software is a strong asset.
Perks and Benefits
- Performance-based pay / Commission
- Flexible, part-time position with opportunity for growth and expanded hours.
- Access to state-of-the-art health and performance facilities.
- Staff discounts on KX programs, therapies, and retail products.
- Ongoing professional development and training (including HBOT certification).
- Supportive, collaborative, and high-performance team culture.
- Potential for career growth into leadership roles.
How to Apply
If you are a motivated, client-focused professional with a passion for health and wellness, we’d love to hear from you. Please submit your resume highlighting your experience and interest in joining KX Yorkville.
Note: Only shortlisted candidates will be contacted for interviews.
Job Type: Part-time
Pay: From $19.00 per hour
Benefits:
- Company events
- Flexible schedule
- Wellness program
Experience:
- Sales: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
