Job Description:
The Manager, Medical Imaging plays a key leadership role in shaping the strategic and operational direction of the department. Working collaboratively with two additional Program Managers, the Manager contributes to program visioning, planning, evaluation, budget development, resource allocation, utilization management, risk management, and the advancement of service excellence and quality improvement. Serving as a vital link between Staff, Charge Technologists, Physicians, and Clinical Units, the Manager ensures strong communication, alignment, and coordination across all areas of Medical Imaging. The role is responsible for leading and supporting initiatives that enhance patient flow, service delivery, operational efficiency, and clinical outcomes. The Manager oversees day‑to‑day operations to ensure they reflect and advance the organization’s Strategic Plan, Mission, Vision, and Values. This includes monitoring performance, supporting staff engagement, and driving continuous improvement across all imaging modalities. The position reports directly to the Operations Director, Medical Imaging, Pathology & Laboratory Medicine
Qualifications:
- Certification in Medical Radiation Technology, or Diagnostic Medical Sonography, or Medical Laboratory Technologist from a recognized post-secondary institute preferred;
- Registered with the College of Medical Radiation and Imaging Technologists (CMRITO), or Canadian Society for Medical Laboratory Science (CSMLS, preferred;
- 3-5 years current progressive experience in an acute care setting required;
- Baccalaureate preparation in a health-related field preferred; Master’s level preferred, e.g., MPA, MBA, MHA, MA in Leadership;
- Completion of Canadian Healthcare Association (CHA) management course(s) or equivalent would be an asset:
- Membership and participation in a relevant professional organizations;
- Sound management and leadership skills, professional judgment, technical knowledge, initiative, innovation, ability to organize, coordinate, problem solve, discipline, delegate and communicate with staff, physicians, volunteers, patient families, and visitors;
- Demonstrated excellent written and oral communication skills; interpersonal, organizational and team building skills;
- Commitment to the professional growth and development of self and others;
- Demonstrated skills as a coach, leader, facilitator, and conflict manager;
- Ability to manage change and foster an environment that promotes personal accountability;
- Demonstrating skills in recognizing, analyzing and resolving problems;
- Proven decision making skills;
- Ability to work effectively and demonstrate composure under pressure and to meet multiple and competing deadlines;
- Demonstrate ability to work in a team environment and collaborate with others;
- Demonstrated knowledge of current technologies within the field;
- Excellent human resources management and leadership skills;
- Excellent organizational skills and ability to handle multiple projects at a time in a cost effective manner;
- Ability to perform duties independently and as a team member, with high degree of motivation and independent judgment;
- Demonstrated commitment to excellent attendance and schedule flexibility;
- Excellent conflict resolution and change management skills;
- Demonstrated strong critical thinking and problem-solving ability;
- Demonstrated proficiency with keyboarding, MS Office, internet use and other computer software;
- Demonstrated commitment to continuing education and performing mandatory reviews.
- Adapt to and implement change;
- Knowledge of Clinical Standards of Practice for Imaging Professionals;
- Knowledge of MIS Guidelines for Clinical Workload preferred;
- Knowledge of HARPA, RHPA, Safety Code 35 preferred;
Responsibilities:
- Develop, manage, monitor and review the financial performance of the Department and initiate strategies to ensure that budgetary variances are managed.
- Data collection and information analysis of financial, quality, utilization, and outcome indicators and development/implementation of innovative actions.
- Provide exemplary leadership in managing human and financial resources.
- Develops and implements staffing plans to ensure adherence to corporate priorities.
- Ensure availability of departmental supplies and equipment to meet the needs in a fiscally responsible manner.
- Participate in Strategic Planning and Accreditation.
- Determine operational goals and objectives, standards and policies in accordance with the corporate direction.
- Staff management, development, and scheduling.
- Asses the need for resources based on management information which includes workload measurement, productivity reports and financial reports.
- Human resource planning including recruiting, hiring, retention, succession planning.
- Ensure compliance with all collective agreements, policies, guidelines, procedures and regulatory requirements.
- Promote the development of a motivated and cohesive team. Supports education.
- Positive and constructive staff feedback.
- Manage safety programs.
- Manage staff and administrative issues.
- Manage change and foster an environment which promotes personal accountability.
- Identify trends and risk management issues. Implement strategies to reduce risk.
- Supervise and support licensed staff to ensure compliance with federal and provincial legislation.
- Implement and manage quality improvement initiatives.
- Play an active role in decisions concerning equipment and supplies to ensure appropriate quality.
- Promote quality and ethical practices.
- Manage processes that enable the delivery of high-quality services to meet customer needs and expectations.
- Maintain a patient centred model of care.
