About Into the Wild Tours
Into the Wild Tours is a locally owned and operated tour company based in Canmore, Alberta, specializing in small-group and private experiences throughout Banff National Park, Yoho National Park, Kananaskis, and the Icefields Parkway.
Our mission is simple: to create unforgettable experiences through exceptional guiding, meaningful storytelling, genuine hospitality, and outstanding customer service. We believe every guest deserves more than a tour—they deserve an experience they'll remember for a lifetime.
As our company continues to grow, we're looking for someone who is excited to grow with us and become an integral part of our leadership team.
The Opportunity
We're looking for an organized, motivated, and hands-on Assistant Operations Manager who enjoys solving problems, leading by example, and helping create exceptional guest experiences.
No two days are ever the same.
One morning you may be preparing vehicles and coordinating guides before sunrise departures. Later in the day, you may be helping guests, managing bookings, improving operational procedures, checking in with hotel partners, or even stepping in to guide a private tour.
You'll work directly alongside the Operations Manager and ownership to ensure our tours, guides, vehicles, and guests receive the highest level of care every single day.
If you thrive in a fast-paced environment, enjoy wearing many hats, and want to make a meaningful impact within a growing company, we'd love to meet you.
Responsibilities
Daily Operations
- Coordinate daily tour schedules and guide assignments
- Assist with operational planning and logistics
- Ensure tours depart safely, efficiently, and on time
- Monitor weather, road conditions, and operational updates
- Support guides throughout the day and resolve operational challenges
- Assist with airport transfers and private tours when required
Guest Experience
- Deliver exceptional customer service before, during, and after tours
- Handle guest inquiries professionally and efficiently
- Respond to guest feedback and help maintain our high review standards
- Build relationships with hotel partners and concierge teams
Team Leadership
- Support, mentor, and motivate our team of guides
- Assist with hiring, onboarding, and staff training
- Help maintain a positive and supportive workplace culture
- Lead by example both in the office and in the field
Fleet & Equipment
- Coordinate vehicle maintenance and servicing
- Ensure vehicles remain clean, organized, and tour-ready
- Manage inventory of snacks, beverages, safety equipment, uniforms, and operational supplies
- Coordinate detailing schedules and routine inspections
Administration
- Manage reservations and availability using FareHarbor
- Assist with scheduling and staff communications
- Help improve internal procedures and training manuals
- Maintain operational records and documentation
- Monitor online reviews and assist with guest follow-up
- Support marketing initiatives by collecting tour photos and assisting with social media content
Tour Guiding
When operationally required, you'll step into the role of Tour Guide, delivering the same exceptional guest experiences our company is known for.
What We're Looking For
The ideal candidate is:
- Highly organized and detail-oriented
- Calm under pressure
- A natural leader who enjoys helping others succeed
- Excellent at multitasking and prioritizing
- Friendly, approachable, and professional
- Passionate about the Canadian Rockies and tourism
- Comfortable making decisions independently
- Always looking for ways to improve systems and guest experiences
- Interested in building a long-term career within the company
Qualifications
Required:
- Minimum 1 year of experience in tourism, hospitality, operations, or customer service
- Alberta Class 4 Driver's Licence (or willingness to obtain)
- Clean Driver's Abstract
- Legally entitled to work in Canada
- Ability to lift up to 25 kg
- Comfortable driving 15-passenger vans
- Weekend and holiday availability
Assets:
- Supervisory or leadership experience
- Tour guiding experience
- FareHarbor experience
- Knowledge of Banff National Park, Yoho National Park, Kananaskis, and the Icefields Parkway
- IGA 4 Seasons Guide Certification
What We Offer
- Competitive hourly wage
- Paid training and professional development
- Staff discounts on tours
- Opportunities for advancement as the company grows
Why Join Into the Wild Tours?
We're a small company with big ambitions.
Every team member plays an important role in shaping our guest experience and the future of our business. Your ideas will be heard, your contributions will matter, and you'll have the opportunity to grow alongside a passionate team dedicated to creating unforgettable experiences in the Canadian Rockies.
If you're looking for more than just a job—and want to help build something meaningful—we'd love to hear from you.
Pay: $28.00 per hour
Work Location: In person
